Subject: Ticket Assigned - Conversation with Gayle
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 15 Feb 2022 11:59:15 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gayle Gayle                    Hi I’ve just received a message that my delivery has failed… yet I’ve been sittting in the house and no one attended           03:43 PM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:43 PM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:43 PM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:43 PM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:43 PM, 15th Feb                     Gayle                    73418-1644900975544           03:43 PM, 15th Feb                     Gayle                    Tracking number           03:44 PM, 15th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            03:44 PM, 15th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            03:44 PM, 15th Feb                     Gayle                    As I explained I have just received a message that my delivery has failed           03:45 PM, 15th Feb                     Gayle                    Hi! Your order number 9557706758 is out for delivery. Track at https://tracking.fareye.co/tracking?u+tajM/mK4fNufcuO39d67hwx9/ZuvebRs9YwUE1oYU=#/ Stay Happy           03:45 PM, 15th Feb                   Ahmed                   We have checked and we would like to inform you that the order (9557706758 ) is with the delivery team and we will arrange the delivery as soon as possible kindly confirm the contact number (971582897364) so we can assist you further           03:47 PM, 15th Feb                   Ahmed                   are you still connected with us ?            03:51 PM, 15th Feb                     Gayle                    Yes           03:51 PM, 15th Feb                     Gayle                    But why did I get told they tried to delivery when they didn’t?           03:51 PM, 15th Feb                   Ahmed                   as per our system your order delivery has been reschedule by the courier team, Kindly confirm with us your contact number so we can update the  courier team and resolve the issue as soon as possible.           03:53 PM, 15th Feb                     Gayle                    0582897364           03:54 PM, 15th Feb                   Ahmed                   thank you for conforming the contact number, we as escalated the issue with the courier team to arrange the delivery for the order (9557706758 ) and the delivery details and updates will be shared with via the registered email address ([email-masked]).           03:56 PM, 15th Feb                   Ahmed                   Is there anything else I can help you with ?            03:56 PM, 15th Feb                     Gayle                    No thank you           03:56 PM, 15th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             03:58 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3896469