Subject: Ticket Assigned - Conversation with Mohammed Jarkas
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 15 Feb 2022 08:37:21 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammed Jarkas Mohammed Jarkas                    Hi           12:12 PM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:12 PM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:12 PM, 15th Feb                     Mohammed Jarkas                    I placed an order 9557403533           12:13 PM, 15th Feb                     Mohammed Jarkas                    and it supposed to be delivered yesterday           12:13 PM, 15th Feb                     Mohammed Jarkas                    14th           12:13 PM, 15th Feb                     Mohammed Jarkas                    but I didn't receive it yet           12:13 PM, 15th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            12:14 PM, 15th Feb                   New                   If you have any pictures that you would like to share, please do that.            12:14 PM, 15th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           12:14 PM, 15th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            12:22 PM, 15th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            12:22 PM, 15th Feb                     Mohammed Jarkas                    I placed an order 9557403533           12:22 PM, 15th Feb                     Mohammed Jarkas                    and it supposed to be delivered yesterday           12:23 PM, 15th Feb                     Mohammed Jarkas                    14th           12:23 PM, 15th Feb                     Mohammed Jarkas                    but I didn't receive it yet           12:23 PM, 15th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           12:23 PM, 15th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to arrange the order delivery and resolve the issue as soon as possible.             12:24 PM, 15th Feb                     Mohammed Jarkas                    I want the order today           12:25 PM, 15th Feb                   Ahmed                   we will make sure to arrange the order delivery as soon as it can be and you will receive the delivery details update at you registered email address ([email-masked]) .           12:26 PM, 15th Feb                   Ahmed                   Is there anything else I can help you with ?            12:32 PM, 15th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             12:36 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3895410