Subject: Ticket Assigned - Conversation with Ines
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 15 Feb 2022 08:02:42 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ines Ines                    Hello           11:48 AM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:48 AM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:48 AM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:48 AM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:48 AM, 15th Feb                   Ahmed                   Hi this is Ahmed how can I help you today ?           11:48 AM, 15th Feb                     Ines                    I don't  receive  my ironing  board  till now           11:49 AM, 15th Feb                     Ines                    It was for the 13th  normally           11:49 AM, 15th Feb                     Ines                             11:50 AM, 15th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            11:50 AM, 15th Feb                   Ahmed                   kindly confirm to us the contact number (971502921412) and provide e us with the full address so we can check and update the courier team.           11:54 AM, 15th Feb                     Ines                    O502921412 The villa  centro camino 12 villa C32  Dubai land           11:56 AM, 15th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:58 AM, 15th Feb                   Ahmed                   Is there anything else I can help you with ?            11:58 AM, 15th Feb                     Ines                    No thanks  I  just  need  help  in my order           11:59 AM, 15th Feb                   Ahmed                   we will make sure to resolve the issue arrange the delivery as soon as possible           12:01 PM, 15th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             12:01 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3895221