Subject: Ticket Assigned - Conversation with Ann
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 15 Feb 2022 07:44:18 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ann Ann                    Regarding order 9556988366           11:19 AM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:19 AM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:19 AM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:19 AM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:19 AM, 15th Feb                     Ann                    9556988366           11:19 AM, 15th Feb                     Ann                    Not delivered yet           11:19 AM, 15th Feb                     Ann                    Shipped on 9th feb           11:19 AM, 15th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:21 AM, 15th Feb                   New                   If you have any pictures that you would like to share, please do that.            11:21 AM, 15th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:21 AM, 15th Feb                     Ann                             11:22 AM, 15th Feb                   Ankit                   We would like to apologise for the inconvenience caused to you.           11:27 AM, 15th Feb                     Ann                    Ok. When this will be delivered?           11:28 AM, 15th Feb                     Ann                    Is there any issue with stopping delivery?           11:28 AM, 15th Feb                   Ahmed                   Kindly provide us with your active contact number and full address so we can update the courier team and resolve the issue as soon as possible           11:33 AM, 15th Feb                     Ann                    Number 0503242358           11:34 AM, 15th Feb                     Ann                    25°13'15.3"N 55°16'25.2"E https://goo.gl/maps/iYyihvtAB7FHWqoDA  elisiyum residence  Apartment number-708           11:34 AM, 15th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:35 AM, 15th Feb                     Ann                    Ok           11:36 AM, 15th Feb                   Ahmed                   and we will update you with the order delivery details at the registered email address ([email-masked])           11:37 AM, 15th Feb                     Ann                    Ok           11:37 AM, 15th Feb                   Ahmed                   Is there anything else I can help you with ?            11:37 AM, 15th Feb                     Ann                    That’s all           11:37 AM, 15th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             11:43 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3895081