Subject: Ticket Assigned - Conversation with ??
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 15 Feb 2022 07:24:34 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?? ??                    Hi           10:29 AM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:29 AM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:29 AM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:29 AM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:29 AM, 15th Feb                     ??                    29041101946120220208           10:30 AM, 15th Feb                     ??                    Where is my order trying to contact from 2days numbers are not connecting           10:31 AM, 15th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            10:31 AM, 15th Feb                   New                   If you have any pictures that you would like to share, please do that.            10:31 AM, 15th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           10:31 AM, 15th Feb                     ??                    Hello           10:48 AM, 15th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            10:54 AM, 15th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            10:54 AM, 15th Feb                     ??                    Do u have my order number?           10:55 AM, 15th Feb                   Ahmed                   regarding the order number (29041101946120220208)our team informed us that they tried to contact you via the number (0553581992), but there was no respond from your side kindly confirm the contact number and provide us with an alternative one if possible so we can update the concerned team and resolve the issue as soon as possible.           11:01 AM, 15th Feb                     ??                    I called them again on Saturday           11:02 AM, 15th Feb                     ??                    They said it will b delivered on Sunday           11:02 AM, 15th Feb                     ??                    I spoke to ur driver he said I’m not in ur location I’m going back           11:04 AM, 15th Feb                     ??                    I already told him to come after 6           11:04 AM, 15th Feb                     ??                    I’m at office           11:04 AM, 15th Feb                     ??                    I want it to be delivered today           11:06 AM, 15th Feb                     ??                    ?           11:08 AM, 15th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           11:14 AM, 15th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:15 AM, 15th Feb                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:23 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3894981