Subject: New Reply Received - Conversation with chakradhar
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 13 Feb 2022 05:14:23 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Conversation with chakradhar  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/eMXpecAVmPJS5-u2XCCNSw~~/AALN9wA~/RgRj6ccrPVcDc3BjQgpiBauTCGIuLvCnUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear all, <br>
<br>
Kindly note that the items were collected successfully on the 12th of February and will be returned to your warehouses shortly. <br>
<br>
Best regards,
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Dania Al-Qadi</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>13/2/2022 3:59 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3842446] - Conversation with chakradhar<br>
 
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<div dir="ltr"><strong dir="ltr" style="font-weight:700">Reminder</strong></div>

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<div dir="ltr">Dear Team,</div>

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<br>
Problem Statement: Refund Issue<br>
<br>
Order Date: 25-Jan-2022<br>
Order ID: 9555540649<br>
Tracking ID: SD004917218 &amp; SD004917324<br>
RMA No: 1002032449 &amp; 1002032511 </div>

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<strong dir="ltr" style="font-weight:700">Assistance Required: Need Urgent Refund</strong><br>
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<strong>Issue Description: CX complaints that he already returned the item on 12/02/2022 under this RMA 1002032449 &amp; 1002032511. Also, he shared the courier agent number +971 52 104 3764.</strong><br>
<br>
Thank You &amp; Regards,<br>
The Support Team</div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 10 Feb at 3:06 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator"><strong dir="ltr" style="font-weight:700">Reminder</strong></span></div>

<div dir="ltr"><span class="separator">Dear Team</span></div>

<div dir="ltr">
<br>
<span class="separator">Problem Statement: Late Collection<br>
<br>
Order Date: 25-Jan-2022<br>
Order ID: 9555540649<br>
Tracking ID: SD004917218 &amp; SD004917324<br>
RMA No: 1002032449 &amp; 1002032511 </span>
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<span class="separator"><strong>Assistance Required: Need Urgent Collection</strong><br>
<br>
Issue Description: The return request was created on 29/01/22, and till now the item has not been collected from the customer so kindly arrange the collection on a priority basis.<br>
<br>
Thank You &amp; Regards,<br>
The Support Team</span>
</div>
</div>

<div class="freshdesk_quote">
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<span class="separator">On Tue, 8 Feb at 1:08 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr"><span class="separator"><span class="separator"><strong dir="ltr">Reminder</strong></span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Dear Team</span></span></div>

<div dir="ltr">
<br>
<span class="separator"><span class="separator">Problem Statement: Late Collection<br>
<br>
Order Date: 25-Jan-2022<br>
Order ID: 9555540649<br>
Tracking ID: SD004917218 &amp; SD004917324<br>
RMA No: 1002032449 &amp; 1002032511 <br>
Assistance Required: Need Urgent Collection<br>
<br>
Issue Description: The return request was created on 29/01/22, and till now the item has not been collected from the customer so kindly arrange the collection on a priority basis.<br>
<br>
Thank You &amp; Regards,<br>
The Support Team. </span></span>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator"><span class="separator">On Sun, 6 Feb at 2:56 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span></span>

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<div dir="ltr">
<div dir="ltr"><span class="separator"><span class="separator"><span class="separator"><span dir="ltr">Dear Team</span></span></span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"><span class="separator">Problem Statement: Late Collection</span></span></span></div>

<div dir="ltr">
<br>
<span class="separator"><span class="separator"><span class="separator">Order Date: 25-Jan-2022<br>
Order ID: 9555540649<br>
Tracking ID: SD004917218 &amp; SD004917324<br>
RMA No: 1002032449 &amp; 1002032511 <br>
Assistance Required: Need Urgent Collection </span></span></span>
</div>

<div dir="ltr">
<br>
<span class="separator"><span class="separator"><span class="separator">Issue Description: The return request was created on 29/01/22, and till now the item has not been collected from the customer so kindly arrange the collection on a priority basis.<br>
<br>
Thank You &amp; Regards,<br>
The Support Team. </span></span></span>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/6WUAt9gB6rwsNYR2DnmMLQ~~/AALN9wA~/RgRj6ccrPlcDc3BjQgpiBauTCGIuLvCnUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3842446