Subject: Ticket Assigned - Conversation with Nazia Sohail
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 07:04:30 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nazia Sohail Nazia Sohail                    Hi           02:54 PM, 10th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           02:54 PM, 10th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            02:54 PM, 10th Feb                   Waseem                   Hi Nazia Sohail. Thank you for contacting us. My name is Waseem. How may I help you today?           02:54 PM, 10th Feb                     Nazia Sohail                    I recently got a agata bookshelf when i opened the box instructions book is missing.           02:55 PM, 10th Feb                     Nazia Sohail                    So could you please help           02:5
 5 PM, 10th Feb                     Nazia Sohail                    Provide a instruction book pdf           02:56 PM, 10th Feb                   Waseem                   Could you please share your order number?           02:56 PM, 10th Feb                     Nazia Sohail                    Am sorry you can check through mobile number .0566569059 Rak branch           02:56 PM, 10th Feb                     Nazia Sohail                    I don't have bill because we purchased from the store           02:57 PM, 10th Feb                   Waseem                   Please allow me a moment and I will check on this for you.           02:58 PM, 10th Feb                     Nazia Sohail                    Ok           02:58 PM, 10th Feb                     Nazia Sohail                    Sorry its 0566569050 sohail qaiser           02:59 PM, 10th Feb                   Waseem                   Please allow me a moment and I will check on this for you.           03:01 PM, 10th Feb           
         Waseem                   May I know is this the item is  https://www.homeboxstores.com/ae/en/Living-Room/Media-Units-%26-Storage/Book-Cases/HOME-BOX-Agata-Bookcase/p/156165985           03:07 PM, 10th Feb                     Nazia Sohail                    Yes           03:07 PM, 10th Feb                   Waseem                   Could you please share your email address?           03:08 PM, 10th Feb                     Nazia Sohail                    [email-masked]           03:09 PM, 10th Feb                   Waseem                   I will ask our team to provide the manual. Once we get any update we will share it to you via email.           03:11 PM, 10th Feb                   Waseem                   Is there anything else I can assist you with today?           03:11 PM, 10th Feb                     Nazia Sohail                    Ok thanks           03:11 PM, 10th Feb                   Waseem                   Please feel free to come back and chat with us if 
 you have any queries in the future. Have a wonderful day!           03:14 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3875445