Subject: Ticket Assigned - Conversation with Ellaine
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 07:04:33 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ellaine Ellaine                    Good evening           07:52 PM, 10th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:52 PM, 10th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:52 PM, 10th Feb                   Abu                   Hi Ellaine. Thank you for contacting us. My name is Abu. How may I help you today?           07:53 PM, 10th Feb                     Ellaine                    I requested for Return Request thru the Homebox app last Feb 5, 2022, after I receive one of my order on that same date. Unfortunately, up to now it hasn't been picked up           07:53 PM, 10th Feb                     E
 llaine                    I ordered 3 items and one of them I need to return for some defects. But up to now nobody from home box picked it up           07:54 PM, 10th Feb                   Abu                   Could you please share your order number so that I can assist you further?           07:54 PM, 10th Feb                     Ellaine                    Order #9556244818           07:55 PM, 10th Feb                   Abu                   I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours.. I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           07:56 PM, 10th Feb                     Ellaine                    Thanks Mr. Abu.           07:57 PM, 10th Feb                   Abu                   It was a pleasure to assist you. Tha
 nk you for shopping with us.  Have a wonderful day.           07:58 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3876866