Subject: Ticket Assigned - Conversation with Santhosh Shenoy
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 07:04:32 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Santhosh Shenoy Santhosh Shenoy                    Hi           06:47 PM, 10th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:47 PM, 10th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:47 PM, 10th Feb                   Abu                   Hi Santhosh Shenoy. Thank you for contacting us. My name is Abu. How may I help you today?           06:48 PM, 10th Feb                     Santhosh Shenoy                    Your ************20220205 from HomeBox is out for delivery, Please call 8004663269  for your requests.Thank You for shopping at HomeBox           06:49 PM, 10th Feb                     Santhosh Shenoy                    This is my order reference number           06:49 PM, 10th Feb                     Santhosh Shenoy                    This shipment was delivered on 8th.           06:49 PM, 10th Feb                   Abu                   Could you share the screen shot for the invoice no as it not showing in full digits           06:55 PM, 10th Feb                   Abu                   ?           06:55 PM, 10th Feb                     Santhosh Shenoy                    During the installation the doors got damaged ( the doors fell from his hand). They were trying to hide the damages but finally they admitted their mistake. We were about to report this case to homebox but they said they will fix it in 1 to 2 days. Till today they haven't reverted on this matter.           06:58 PM, 10th Feb                   Abu                   Could you share the screen shot for the invoice no as it not showing in full digits           07:04 PM, 10th Feb                   Abu                   ؟           07:04 PM, 10th Feb                     Santhosh Shenoy                             07:05 PM, 10th Feb                     Santhosh Shenoy                             07:05 PM, 10th Feb                     Santhosh Shenoy                    We are not happy with the way the installation was done  One of the person who came for the installation was very impatient. He was the one who did the most damages to the cabinets.           07:09 PM, 10th Feb                   Abu                   Could you share the registered contact no ?           07:09 PM, 10th Feb                     Santhosh Shenoy                    0562049315           07:09 PM, 10th Feb                     Santhosh Shenoy                    This is my humble request to homebox not to send such person for Installation.           07:11 PM, 10th Feb                     Santhosh Shenoy                    FYI, he has taken many pictures of the damage doors from his mobile and I am not sure whether he has reported this issue to Homebox.           07:13 PM, 10th Feb                   Abu                   Could you share some photos for the issue ?           07:13 PM, 10th Feb                     Santhosh Shenoy                             07:14 PM, 10th Feb                     Santhosh Shenoy                             07:14 PM, 10th Feb                   Abu                   so the issue with door for the item only ?           07:15 PM, 10th Feb                     Santhosh Shenoy                             07:15 PM, 10th Feb                     Santhosh Shenoy                             07:16 PM, 10th Feb                   Abu                   Could you share the issue little clearly that we can forward to the concern team for further assistance ?           07:17 PM, 10th Feb                     Santhosh Shenoy                    What kind explanation you need?. I tried my best explain you.           07:19 PM, 10th Feb                   Waseem                   Please allow me a moment and I will check on this for you.           07:19 PM, 10th Feb                     Santhosh Shenoy                    Call the person who was assigned for the installation job.           07:20 PM, 10th Feb                   Waseem                   I do apologise for any inconvenience caused. I have raised complaint. Our team will contact you for the same.           07:38 PM, 10th Feb                   Waseem                   Could you please share your email address?           07:38 PM, 10th Feb                     Santhosh Shenoy                    [email-masked]           07:38 PM, 10th Feb                   Waseem                   Thanks for sharing the email address. Once I get any updates I will inform you via email.           07:42 PM, 10th Feb                   Waseem                   Is there anything else I can assist you with today?           07:42 PM, 10th Feb                   Waseem                   Please feel free to come back and chat with us if you have any queries in the future. Have a wonderful day!           07:46 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3876808