Subject: Ticket Assigned - Conversation with Micaela
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 07:04:33 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Micaela Micaela                    Hello           09:55 PM, 10th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:55 PM, 10th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:55 PM, 10th Feb                     Micaela                    This is not true, i never received called from them           09:55 PM, 10th Feb                   Raghwendra Pratap                   Hi Micaela. Thank you for choosing HomeBox. My name is Raghwendra.           09:56 PM, 10th Feb                   Raghwendra Pratap                   We sincerely apologize for the inconvenience caused to you.           09:56 PM, 10th Feb                   Raghwendra Pratap                   Could you please share your order number so that I can assist you further?           09:56 PM, 10th Feb                     Micaela                    9556739551           09:57 PM, 10th Feb                   Raghwendra Pratap                   Please confirm is this your contactable number 0556576858?           09:57 PM, 10th Feb                     Micaela                    I never reschedule nor received any calls from them           09:57 PM, 10th Feb                     Micaela                    Yea           09:58 PM, 10th Feb                   Raghwendra Pratap                   We have escalated your complaint to the concerned team, once the issue will got resolved we will be in touch with you soon to update you.           09:58 PM, 10th Feb                     Micaela                    Hope to deliver it tomorrow morning, I can’t cook without kitchenware           09:59 PM, 10th Feb                     Micaela                    I don’t know why they are lying about the tracker.           09:59 PM, 10th Feb                   Raghwendra Pratap                   We understand, they will contact you again on this number 0556576858 for delivery.           10:00 PM, 10th Feb                     Micaela                    Tomorrow morning please. Thanks           10:01 PM, 10th Feb                     Micaela                    Good night           10:01 PM, 10th Feb                   Raghwendra Pratap                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:01 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3877339