Subject: Ticket Assigned - Conversation with Narmeen ?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 07:04:31 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Narmeen ? Narmeen ?                    Hello           03:14 PM, 10th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:14 PM, 10th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:14 PM, 10th Feb                     Narmeen ?                    I would like to know when will i get my refund?           03:14 PM, 10th Feb                     Narmeen ?                             03:14 PM, 10th Feb                   Waseem                   Please allow me a moment and I will check on this for you.           03:17 PM, 10th Feb                     Narmeen ?                    Ok           03:19 PM, 10th Feb         
           Waseem                   I do apologise for any inconvenience caused.  I will ask our team to process the refund as soon as possible.           03:23 PM, 10th Feb                     Narmeen ?                    Yes please. Thank you           03:23 PM, 10th Feb                   Waseem                   Once I get any update I will inform you same.           03:23 PM, 10th Feb                   Waseem                   Is there anything else I can assist you with today?           03:24 PM, 10th Feb                     Narmeen ?                    Do you know how long it will take ?           03:24 PM, 10th Feb                   Waseem                   I will escalate this issue now and once I get any updates from our team I will inform you at this email [email-masked].           03:28 PM, 10th Feb                   Waseem                   Please feel free to come back and chat with us if you have any queries in the future. Have a wonderful day!     
       03:28 PM, 10th Feb                     Narmeen ?                    [email-masked]           03:29 PM, 10th Feb                     Narmeen ?                    Use this email instead please           03:29 PM, 10th Feb                     Narmeen ?                    Thanks           03:29 PM, 10th Feb                   Waseem                   Thanks for sharing email. We will update you at this email [email-masked].           03:29 PM, 10th Feb                   Waseem                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:29 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3875525