Subject: Ticket Assigned - Conversation with Deepak
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 07:04:31 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Deepak Deepak                    Hi           05:50 PM, 10th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:50 PM, 10th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:50 PM, 10th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:50 PM, 10th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:50 PM, 10th Feb                     Deepak                    Order number 9781546171           05:51 PM, 10th Feb                   Abu                   Hi Deepak , I am Abu, Please allow me one moment while I look up the status. This may take a minute or two.           05:52 PM, 10th Feb                     Deepak                    The recliner is not functioning properly now and I hope tat still it’s under warranty.. so would like know if it can be fixed for me           05:52 PM, 10th Feb                   Abu                   Could you share some photos for the issue ?           05:55 PM, 10th Feb                     Deepak                    Recliner is fine but the spring action to unlock the door rest is gone           05:57 PM, 10th Feb                     Deepak                             05:57 PM, 10th Feb                     Deepak                             05:57 PM, 10th Feb                     Deepak                    *foot rest           05:57 PM, 10th Feb                   Abu                   Kindly share your registered email ID for further assistance.           06:00 PM, 10th Feb                   Abu                   Could you share a video clip for the issue ?           06:02 PM, 10th Feb                     Deepak                    [email-masked]           06:03 PM, 10th Feb                     Deepak                    Sure will share it           06:03 PM, 10th Feb                     Deepak                    * File attached - 2e9e48bc84b05d3c434bbb50.mp4 *             06:08 PM, 10th Feb                   Abu                   Thank you for sharing           06:11 PM, 10th Feb                   Abu                   Could you share your registered contact no ?           06:19 PM, 10th Feb                     Deepak                    0589941872           06:30 PM, 10th Feb                   Abu                   Please allow me a moment and I will check on this for you.           06:37 PM, 10th Feb                     Deepak                    Yes sure           06:37 PM, 10th Feb                   Abu                   I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours.. I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           06:49 PM, 10th Feb                     Deepak                    Yes sure.. thank you ?           06:50 PM, 10th Feb                   Abu                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:53 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3876571