Subject: Ticket Assigned - Conversation with AT
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 07:04:31 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AT AT                    Hello           04:20 PM, 10th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:20 PM, 10th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:20 PM, 10th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:20 PM, 10th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:20 PM, 10th Feb                   Waseem                   Hi AT. Thank you for contacting us. My name is Waseem. How may I help you today?           04:21 PM, 10th Feb                     AT                    My name is Anton. My order is 9556906275           04:21 PM, 10th Feb                     AT                    I got an email saying that some of the items I ordered have been shipped           04:21 PM, 10th Feb                     AT                    But I have not received anything           04:21 PM, 10th Feb                     AT                             04:22 PM, 10th Feb                     AT                    Can you please clarify when I can get these items? I have a mattress and chair to be delivered on Saturday. But the rest of items I should receive today.           04:23 PM, 10th Feb                   Waseem                   Please allow me a moment and I will check on this for you.           04:23 PM, 10th Feb                     AT                    Ok           04:24 PM, 10th Feb                   Waseem                   I do apologise for any inconvenience caused. I would like to inform that the order reached to our courier team. I will ask our team to deliver the order as soon as possible.           04:27 PM, 10th Feb                   Waseem                   Is there anything else I can assist you with today?           04:28 PM, 10th Feb                     AT                    When will it be?           04:28 PM, 10th Feb                   Waseem                   The furniture item will be delivered on 12th Feb between 10 am to 2 pm.  For household items I will escalate it now. Once I get any update I will inform you via email.           04:35 PM, 10th Feb                     AT                    Ок, I need them as soon as possible, thank you!           04:35 PM, 10th Feb                   Waseem                   Please feel free to come back and chat with us if you have any queries in the future. Have a wonderful day!           04:39 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3875915