Subject: Ticket Assigned - Conversation with Sumiyah
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 07:04:30 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sumiyah Sumiyah                    Hi           04:43 PM, 08th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:43 PM, 08th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:43 PM, 08th Feb                   Waseem                   Hi Sumiyah. Thank you for contacting us. My name is Waseem. How may I help you today?           04:43 PM, 08th Feb                     Sumiyah                    Order no - 9556397001           04:43 PM, 08th Feb                     Sumiyah                    I have been waiting for my order for 1 week now           04:43 PM, 08th Feb                     Sumiyah                    It’s late           04:43 PM, 08th Feb                   Waseem                   Please allow me a moment and I will check on this for you.           04:45 PM, 08th Feb                     Sumiyah                    Ok           04:52 PM, 08th Feb                   Waseem                   I do apologise for any inconvenience caused.           04:54 PM, 08th Feb                   Waseem                   I will escalate this issue to our concern team. I will ask them to deliver the order as soon as possible.           04:54 PM, 08th Feb                   Waseem                   Is there anything else I can assist you with today?           04:54 PM, 08th Feb                     Sumiyah                    Yes I’ve been waiting for a long time now.           04:55 PM, 08th Feb                   Waseem                   Please allow us little more time. We will ask our team to deliver the order as soon as possible.           04:56 PM, 08th Feb                   Waseem                   Please feel free to come back and chat with us if you have any queries in the future. Have a wonderful day!           04:56 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3867198