Subject: Ticket Assigned - Conversation with Mhai Calingasan
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 07:04:30 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mhai Calingasan Mhai Calingasan                    Hi           12:08 PM, 08th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:08 PM, 08th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:08 PM, 08th Feb                     Mhai Calingasan                             12:08 PM, 08th Feb                     Mhai Calingasan                             12:09 PM, 08th Feb                     Mhai Calingasan                    I didnt received my order yet           12:09 PM, 08th Feb                     Mhai Calingasan                    I want to follow up if they will deliver today           12:09 PM, 08th Feb    
                  Mhai Calingasan                    Thanks           12:09 PM, 08th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            12:10 PM, 08th Feb                   New                   If you have any pictures that you would like to share, please do that.            12:10 PM, 08th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           12:10 PM, 08th Feb                     Mhai Calingasan                    Okay please           12:11 PM, 08th Feb                     Mhai Calingasan                             12:11 PM, 08th Feb                     Mhai Calingasan                             12:11 PM, 08th Feb                   Abu     
               Hi Mhai Calingasan. Thank you for contacting us. My name is Abu           12:13 PM, 08th Feb                   Abu                   Could you please share your order number so that I can assist you further?           12:13 PM, 08th Feb                     Mhai Calingasan                    I will check           12:13 PM, 08th Feb                     Mhai Calingasan                             12:14 PM, 08th Feb                     Mhai Calingasan                    9556708540           12:14 PM, 08th Feb                   Abu                   Please allow me a moment and I will check on this for you.           12:17 PM, 08th Feb                     Mhai Calingasan                    Ok thanks           12:21 PM, 08th Feb                   Abu                   as I checked your order status is shipped only           12:21 PM, 08th Feb                     Mhai Calingasan                    What do you mean?           12:22 PM, 08th Feb                     Mhai Caling
 asan                    When the will deliver?           12:23 PM, 08th Feb                   Abu                   it will be moved to the delivery team and will be  shortly delivered to you           12:25 PM, 08th Feb                     Mhai Calingasan                    Kindly check if they will deliver today please           12:26 PM, 08th Feb                   Abu                   I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours.. I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           12:33 PM, 08th Feb                     Mhai Calingasan                    Okay thanks           12:33 PM, 08th Feb                   Abu                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.   
         12:37 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3865804