Subject: Ticket Assigned - Conversation with jH€N
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 07:04:29 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jH€N jH€N                    hi           10:09 AM, 25th Dec                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:09 AM, 25th Dec                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:09 AM, 25th Dec                     jH€N                    why until now my refund didn't comes back to my account           10:09 AM, 25th Dec                     jH€N                    it's almost a month           10:09 AM, 25th Dec                     jH€N                    i contacted already my bank they said the tabby and tabby told me you guys didn't respond for this thing           10:10 AM, 25th Dec                     jH€N                             10:10 AM, 25th Dec                     jH€N                             10:10 AM, 25th Dec                     jH€N                             10:10 AM, 25th Dec                     jH€N                             10:10 AM, 25th Dec                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            10:11 AM, 25th Dec                   New                   If you have any pictures that you would like to share, please do that.            10:11 AM, 25th Dec                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           10:11 AM, 25th Dec                   Abu                   Sorry for the inconvenience caused to you but as I checked your order has not been processed successfully           11:03 AM, 25th Dec                   Abu                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:04 AM, 25th Dec                     jH€N                    it's not same information           11:07 AM, 25th Dec                     jH€N                    they said before it will reverse after 30 days if u didn't get it.. but after that they told me call tabby and tabby told me it's in the home box the issue           11:08 AM, 25th Dec                   Abu                   Could you share the bank deduction details for the same ?           11:19 AM, 25th Dec                     jH€N                             11:22 AM, 25th Dec                     jH€N                             11:22 AM, 25th Dec                     jH€N                             11:22 AM, 25th Dec                     jH€N                             11:22 AM, 25th Dec                     jH€N                             11:22 AM, 25th Dec                     jH€N                    but its deducted           11:22 AM, 25th Dec                   Abu                   ok           11:39 AM, 25th Dec                   Abu                   I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours.. I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           11:40 AM, 25th Dec                   Abu                   Kindly share your registered email ID for further assistance.           11:40 AM, 25th Dec                     jH€N                    [email-masked]           11:40 AM, 25th Dec                   Abu                   thanks           11:44 AM, 25th Dec                   Abu                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:45 AM, 25th Dec                     jH€N                    thank you too.. i hope for your immediate response on this matter           11:45 AM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3662349