Subject: Ticket Assigned - Conversation with D
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 07:04:29 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with D D                    Hi           03:52 PM, 16th Dec                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:52 PM, 16th Dec                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:52 PM, 16th Dec                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:52 PM, 16th Dec                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:52 PM, 16th Dec                     D                    I have bought the iaroma 
 mattress from homebox           03:52 PM, 16th Dec                     D                    And wanted to know about the warranty           03:52 PM, 16th Dec                     D                    The mattress is already uncomfortable and bends with pressure           03:53 PM, 16th Dec                     D                             03:53 PM, 16th Dec                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            03:54 PM, 16th Dec                   New                   If you have any pictures that you would like to share, please do that.            03:54 PM, 16th Dec                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           03:54 PM, 16th Dec                 
   Raghwendra                   Hi , Thanks for reaching out to us.  Please share the order number so that we can help you.           04:18 PM, 16th Dec                     D                    Does this help?           04:21 PM, 16th Dec                     D                             04:22 PM, 16th Dec                   Raghwendra                   Thanks for sharing this we are pulling your account please be with us.           04:38 PM, 16th Dec                     D                    Sure           04:45 PM, 16th Dec                   Raghwendra                   We would like to inform you that as we have checked that in this order there are 2 item on is Wardrobe which warranty is 3 year and second one is mattress which warranty is 5 years.  Please let us know your concern so that we can able to help you.           04:48 PM, 16th Dec                     D                    The mattress           04:48 PM, 16th Dec                   Raghwendra                   Please elabora
 te your concern!           05:07 PM, 16th Dec                     D                    The mattress quality has become bad           05:08 PM, 16th Dec                     D                    It's now folding in/bending where we sleep           05:08 PM, 16th Dec                     D                    Caving to the body pressure           05:08 PM, 16th Dec                   Raghwendra                   Sincerely apologize for this, please share the picture and video of the issue.           05:17 PM, 16th Dec                     D                    Sure. Let me take a picture and send it in 30 mins           05:19 PM, 16th Dec                   Raghwendra                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:28 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3618520