Subject: Ticket Assigned - Conversation with Marwan Fahmawi
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 04:47:27 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marwan Fahmawi Marwan Fahmawi                    It's very bad service This not the way to solve this problem           05:08 AM, 08th Dec                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:08 AM, 08th Dec                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:08 AM, 08th Dec                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:10 AM, 08th Dec                   New                   If you have any pictures that y
 ou would like to share, please do that.            05:10 AM, 08th Dec                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:10 AM, 08th Dec                     Marwan Fahmawi                             05:10 AM, 08th Dec                     Marwan Fahmawi                             05:10 AM, 08th Dec                   shiv                   Could you please share your order number so that I can assist you further?           10:28 AM, 08th Dec                   shiv                   could you pleas elaborate the problem in sofa ?           10:29 AM, 08th Dec                     Marwan Fahmawi                    It's available up           10:29 AM, 08th Dec                     Marwan Fahmawi                    29004105610620200213           10:32 AM, 08th Dec                     Marwan Fahmawi                    Marwan Ahmed Fahmawi           10:32 AM, 08th De
 c                     Marwan Fahmawi                    The spring losse           10:32 AM, 08th Dec                     Marwan Fahmawi                    Spring lose           10:33 AM, 08th Dec                   shiv                   Could you please share the pictures of invoice ?           10:55 AM, 08th Dec                     Marwan Fahmawi                             11:00 AM, 08th Dec                   shiv                   I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this.  I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           11:11 AM, 08th Dec                   shiv                   could you please confirm email id for further update ?           11:12 AM, 08th Dec                     Marwan Fahmawi                    [email-masked]           11:13 AM, 08th
  Dec                   shiv                   Thanks for confirmation.           11:21 AM, 08th Dec                   shiv                   I am escalating this to our concern team,team will get in touch with you as earliest to resolve the issue.           11:22 AM, 08th Dec                     Marwan Fahmawi                    ?           11:23 AM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3564495