Subject: New Reply Received - Urgent / customer service complaint
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 11 Feb 2022 05:40:13 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Urgent / customer service complaint  Ticket comment <div class="ydp954c3323yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
<div></div>
        <div>
<div>
<div style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif">Dear concern,<br>
</div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif">
<div dir="ltr"><br></div>
<div dir="ltr">Please note that it is never mentioned in your following T&amp;Cs. It was mentioned that voucher is valid on <a href="http://www.splashfashions.com/" class="ydpa1644eaayiv9150714352ydp291545c9yiv7326411170enhancr_card_4151008623" style="color: rgb(25, 106, 212); text-decoration-line: underline" rel="noreferrer" target="_blank">http://www.splashfashions.com</a> and for spent on 300 dhs and I am fulfilling both conditions then why are you making difficult for me to use?</div>
<div><br></div>
<div dir="ltr">Kindly give me the contact details for Mr Raza Beig so that I can inform him about the problem customer facing and how many months your customer service department takes to resolve the minor issues.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Regards,</div>
<div dir="ltr">Shiraz</div>
</div>
</div>
<br>
</div>
<div><br></div>
        
        </div>
<div id="ydp48e88cdeyahoo_quoted_5255602343" class="ydp48e88cdeyahoo_quoted">
            <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">
                
                <div>
                    </div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, February 8, 2022, 11:49:10 AM GMT+4, Splash &lt;[email-masked]&gt; wrote:
                
                </div>
<div><br></div>
                <div><br></div>
                <div><div id="ydp48e88cdeyiv5594757872"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Muhammad,</div>
<div><br></div>
<div>Thank you for contacting us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We have checked and would like to let you know that the voucher code is valid only for Splash products and as per the photo (screenshot 1)   the product (ARMAF Venice Eau De Parfum For Women - 100 ml) is lifestyle product and voucher is only valid with Splash orders, kindly replace the products and try once more, if not so the voucher code would not apply.  <br>
</div>
<div><br></div>
<div>Feel free to contact us for further assistance.</div>
<div><br></div>
<div>your friends,</div>
<div dir="ltr">Support Team</div>
</div></div></div>

	

</div></div></div></div>
            
        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3215933