Subject: New Reply Received - Re: Order confirmed!
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 10 Feb 2022 05:47:51 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="ltr">Dear Sir/ Madam,<div><br></div>
<div>Good Day!</div>
<div>This is to inform you that we would like to cancel our order for a <b>Moon Pro 2-in-1 stroller with Reference No. 9556197858</b>.</div>
<div>We're planning to buy directly at your shop with a different stoller since we urgently needed a stroller for our baby and it has been almost two weeks since we ordered the item though we knew that the delivery date mentioned is one week after but we did not expect that it would take this long. And with that, we would like to ask for your assistance to cancel our order in your system since in your online shop there's no option to cancel the order.</div>
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<div>Hoping for your immediate response and understanding.</div>
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<div>Thank you. Regards,</div>
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<div>Ronnielyn Panopio-Esguerra</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 9 Feb 2022 at 18:12, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Ronnielyn,</div>
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<div>Thank you for contacting us.</div>
<div>We apologize for the inconvenience caused to you.</div>
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<div>Please note that we are working hard to solve your problem as soon as possible.</div>
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<div>Thank you for your understanding and cooperation with us.</div>
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<div>Do not hesitate to contact us for further assistance.</div>
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<div>your friends,</div>
<div dir="ltr">Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3864932