Subject: New Reply Received - Complaint - Ingenuity Rocker - Order number 9556881701
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Feb 2022 13:00:12 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Complaint - Ingenuity Rocker - Order number 9556881701  Ticket comment <div dir="ltr">Dear Team, <div><br></div>
<div>Thank you for your response.</div>
<div><br></div>
<div>Best Regards,</div>
<div>Geo Jimmi</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Feb 9, 2022 at 9:16 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Geo,</div>
<div><br></div>
<div>Thank you for contacting us.</div>
<div><br></div>
<div>We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</div>
<div>We are really sorry if it took longer than usual to get back to you.</div>
<div> </div>
<div dir="ltr">We are truly sorry to hear that you have received a (bad condition <span>/</span> used product) however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (Centrepoint <span>/</span> Babyshop) store across the UAE.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint <span>/</span> Babyshop) store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
<div><br></div>
<div>We reiterate our apologies and share your understanding and patience.</div>
<div><br></div>
<div>your friends,</div>
<div>Support Team.</div>
</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3868185