Subject: New Reply Received - Complaint # 3771258
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 09 Feb 2022 08:56:14 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Complaint # 3771258  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear Support Team,</div>
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Firstly, i have received and email from you end that<span> the amount has been captured and you are working on it. then another email that the amount will be refunded within 5 working days. </span>
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<span>Now you are telling me that the amount is never received.</span>
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<span>Also, i checked with the bank and they told me that the amount has been deducted from the Visa card as i already sent you the bank statement. They told me that they have received the invoice from your end and the amount has been deducted.</span>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span>Check this email</span>
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<div class="_24i22iNhbLz_Hc8BeXBUwc" style="margin:2px 0px 0px;font-size:12px;color:var(--neutralSecondary)">
Wed 1/26/2022 3:01 PM</div>
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To:
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<li class="_3QbaGeIZsZTF1oKKmGdW2N _1IInjScSWhX0QS5FI44QO1 _24cDfkAiWCA1TaQ8TrG1u wXiAp84ZpszcQLJ-pq3gP" style="display:inline;overflow:hidden;text-overflow:ellipsis;vertical-align:top;max-width:100%;text-align:right">
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<span> </span>You</div>
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<div dir="ltr" style="margin:0px">Hi khalid,</div>
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<div style="margin:0px">Thank you for shopping with us.</div>
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<div dir="ltr" style="margin:0px">Please note that after checking the account linked with the following order ID: 8121206666, We could see that the amount (KWD29.75) has been captured from our end so we request you to raise objection to your bank and they will
 check &amp; assist you about the refund.</div>
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<div style="margin:0px">Feel free to reach out to us if you need any further assistance.</div>
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<div style="margin:0px">Your Friends,</div>
<span dir="ltr" style="margin:0px">The Support Team.</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, February 6, 2022 8:04 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3784942] - Complaint # 3771258
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<div><font color="#333333" dir="ltr">Hi Khalid,</font></div>
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<div><font color="#333333" dir="ltr">Thank you for contacting us,</font></div>
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<font color="#333333"> We apologize for the inconvenience caused</font><font color="#333333" dir="ltr"><br>
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 With reference to the order number (8121206666) please note that the RRN (136208959115) authorisation is void from our end and the amount is never received at our end. Please raise dispute with your bank and share this RRN with them.<br>
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Feel free to contact us for further assistance.<br>
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your friends,<br>
Support Team.</font> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3784942