Subject: Ticket Assigned - order number is 9556755323.
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 08 Feb 2022 05:40:06 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  order number is 9556755323. Dear Max support,
In relation to the subject order number, it is to be noted that the delivery items were taken back by the delivery representative on the basis that he did not have sufficient change for the amount of AED 200.
The issue was not from our end but from the person who delivered the items on the basis that he did not carry sufficient change.
This is the first time such an incident has happened where they took the items back due to their own fault. Moreover, the delivery guy was not in the best of spirits and did not make any efforts to hide his frustration on us, on the basis that we were unable to bear the exact cost. 
This reflects badly on Max and the delivery company itself. 
While a complaint has been raised through Max support, i did not feel that the complaint has been taken/considered of importance.
Thanks,Shabeena 
 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3865111