Subject: New Reply Received - Urgent-Escalation regarding wrong product picked up more than a month back
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Feb 2022 11:28:07 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Urgent-Escalation regarding wrong product picked up more than a month back  Ticket comment <div dir="auto"><div>Hi team,<div dir="auto"><br></div>
<div dir="auto">Can you read the trail mails? Its clearly mentioned that you are ready to compensate AED 100. Attached is the screenshot of your email commitment. Now u are saying you cannot return the item wherein our discussion is on compensation and not return.</div>
<div dir="auto"><br></div>
<div dir="auto">Also you revert after ages that too ur revert is of no relevance. Kindly compensate and read the mail where u have committed to compemsate AED 100.</div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Feb 3, 2022, 3:18 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Shruthi,</div>
<div><br></div>
<div>Thank you for contacting us.</div>
<div><br></div>
<div>We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</div>
<div>We are really sorry if it took longer than usual to get back to you.</div>
<div> </div>
<div dir="ltr">We have checked and would like to let you know that the concerned team informed us that we are not able to process the item return from our side.  </div>
<div><br></div>
<div dir="ltr">We reiterate our apologies and share your understanding and patience.</div>
<div><br></div>
<div>your friends,</div>
<div dir="ltr">Support Team.</div>
</div></div></div>

	

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043303656602'>Screenshot_20220203-152539_Gmail.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3666848