Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 31 Jan 2022 07:13:26 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: Sorry, your order was not processed   Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
1- need to return one item( the damage) and refund<br>
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2_ send tecnichain to assemble the other item <br>
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Moibile:<br>
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0508298268<span id="ms-outlook-android-cursor"></span><br>
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<div id="ms-outlook-mobile-signature" dir="auto">Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">
Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, January 31, 2022 10:27:53 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3830006] - Re: Sorry, your order was not processed
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<div dir="ltr">Hi Yousef,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9555879555) was not placed successfully. Whenever this happens our system tries to capture the payment again
 automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9555879607).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div dir="ltr">We have checked and we would like to inform you that you have placed order  ( 9555888422), We request you to please confirm if this is your correct contact number, 971553231770<br>
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We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3830006