Subject: Ticket Assigned - RE: Ticket Assigned - inbound call 9516972458
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Jan 2022 04:43:09 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: Ticket Assigned - inbound call 9516972458 Hi @Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]>,

What is the update for the below issue? The customer has already raised this in DED.

@Ashish Karini<mailto:[email-masked]>

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Faraz Lohani <[email-masked]>
Sent: Friday, January 14, 2022 2:39 AM
To: Jessie Caparas <[email-masked]>; Vaibhav Ohri <[email-masked]>; Centrepoint <[email-masked]>; Dipesh Regmi <[email-masked]>; OLM DXB <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Deepak Damodaran <[email-masked]>
Subject: RE: Ticket Assigned - inbound call 9516972458

Hi @Vaibhav Ohri<mailto:[email-masked]>,

The customer is still claiming that no one called him for the refund.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 11, 2022 9:49 AM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - inbound call 9516972458
Importance: High

@Vaibhav Ohri<mailto:[email-masked]>

Good morning.

Need an urgent update on this since the customer raised the case to DED FYI.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 10, 2022 10:21 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Ticket Assigned - inbound call 9516972458

Dear Faraz

Driver has been informed, he will pay the customer.

Regards

Vaibhav ohri

________________________________
From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: 09 January 2022 17:38
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - inbound call 9516972458<tel:9516972458>

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Reminder for the below.

Regards,

Faraz Lohani

Escalation Desk - Web Team

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 6, 2022 3:11 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - inbound call 9516972458<tel:9516972458>
Importance: High

Hi @Vaibhav Ohri<mailto:[email-masked]>

Can you please help us check on the below?

Customer is calling us back again today.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087<tel:+97145172087>

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 26, 2021 2:20 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - inbound call 9516972458<tel:9516972458>

Hi @Dipesh Regmi<mailto:[email-masked]> @Vaibhav Ohri<mailto:[email-masked]>,

Kindly assist on the below urgently.

Regards,

Faraz Lohani

Escalation Desk - Web Team

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 23, 2021 10:48 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - inbound call 9516972458<tel:9516972458>

Hi @Dipesh Regmi<mailto:[email-masked]> @Vaibhav Ohri<mailto:[email-masked]> @OLM DXB<mailto:[email-masked]>

Please assist for the below issue where the customer gave the delivery guy 500 AED instead of AED271.00
and he didn't have change, so he did not return.

please contact the delivery guy to return the money at the soonest

Order No.: 9516972458<tel:9516972458>

AWB: FC120221005014

Regards,

Faraz Lohani

Escalation Desk - Web Team

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 20, 2021 9:23 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: Ticket Assigned - inbound call 9516972458<tel:9516972458>

External email sender, please take precaution.

Hi Faraz Lohani,

A new ticket has been assigned to you. Please follow the link below to view the ticket.

inbound call 9516972458<tel:9516972458>

Hi Team,

Kindly note that the customer gave the delivery guy 500 AED instead of AED271.00
and he didn't have change so he will return.

please contact the delivery guy to return the money at the soonest

Order No.: 9516972458<tel:9516972458>

AWB: FC120221005014

Best Regards,

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3566055

3566055:1125156<tel:1125156>

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3804194