Subject: New Reply Received - Change of items
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 25 Jan 2022 12:02:13 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Change of items  Ticket comment <div dir="auto">Don't me tell this. I have replied all your mails with all the details asked. So don't tell me that i have not given information. Please i need my refund. </div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Jan 25, 2022, 3:22 PM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3776313</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Apoorv Joshi : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Charles,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We apologize for this unexpected delay and we are trying our best to resolve this asap however, we are unsure about the items which you are sending us. You have reported to us the issue for the following order number - 9516890147 and the items which you have shared with us are not ordered under this order. The 3 items which we have received from you under this order are as mentioned:<br><br>163876315 - - Flower Crystal Embellished Drop Earrings with Pushback Closure : AED 17</div>
<div dir="ltr">163146754 - - Single Raffia Fringed Boho Earrings - AED 20</div>
<div dir="ltr">163621925 - - Animal Print Jewellery Box - 16x13x12 cms - AED 97<br><br>The total amount we have refunded you in this order- AED 134. We are also attaching a screenshot of all the items which you ordered in the order number - 9516890147.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please note the items you have mentioned are not from this order and if this is the correct order number, then you have already been refunded for amount AED 134 for the items returned in this order. We request you to please clarify if the items which you are sharing are from a store purchase or an online purchase. If this is an online purchase then we request you to please share with us the correct order number to check and avoid any further delays. If this is a store purchase, we are not able to check regarding store purchases from our end.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We thank you for your kind assistance to help you resolve this asap. We are looking forward to hear from you soon.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>

Attachments :
1. <a href="http://helpae.splashfashions.com/helpdesk/attachments/2043299581682" rel="noreferrer" target="_blank">Order details.PNG</a><br>2. <a href="http://helpae.splashfashions.com/helpdesk/attachments/2043299581686" rel="noreferrer" target="_blank">Items.PNG</a>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3776313