Subject: Ticket Assigned - Conversation with katrina
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 22 Jan 2022 02:00:39 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with katrina katrina                    Bot:  Hi again! Bot:  Please enter your name Customer:  katrina Bot:  Hi Katrina ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526365833            01:04 AM, 22st Jan                   Abdulqader                   Hi Katrina, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:05 AM, 22st Jan                     katrina                    i requested for order returns under order numbers 9522963905 and 9523091095           01:08 AM, 22st Jan                     katrina                    9523091095i believe it has been updated.           01:08 AM, 22st Jan                     katrina                    the the other order number, not yet. however i gave all 3 in the same return that was picked up by aramex           01:09 AM, 22st Jan                   Abdulqader                   We request you to allow us for sometime to check your order.           01:09 AM, 22st Jan                     katrina                    sure           01:09 AM, 22st Jan                   Abdulqader                   We would like to inform you that we have processed the refund of amount 9523091095  (AED28.00) on 1/21/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:11 AM, 22st Jan                     katrina                    9522963905 is with the same return oft tbe mentioned return, why is is not yet updated?           01:13 AM, 22st Jan                   Abdulqader                   According to the registered data for order No. 9522963905, the products have not been picked up. In the event that the products have already been returned, please provide us return tracking number or return receipt           01:13 AM, 22st Jan                     katrina                    as mentioned it is on the same return with the updated one. how will it be updated? there are 3 shirts in the package under my name and only 1 will be updated?           01:15 AM, 22st Jan                   Abdulqader                   please provide us return tracking number or return receipt.           01:17 AM, 22st Jan                     katrina                             01:19 AM, 22st Jan                     katrina                    all returns are in this           01:20 AM, 22st Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:21 AM, 22st Jan                   Abdulqader                   Is there anything else may I assist you with?           01:22 AM, 22st Jan                     katrina                    okay. coz the package received has 3 items? is it because its not documented it will not be processed? when there is already a request?           01:22 AM, 22st Jan                     katrina                    will just wait for any update. hopefully will here from your team soon           01:23 AM, 22st Jan                   Abdulqader                   I will escalate your concern right away and will ask the concerned team to try to contact you as well.           01:24 AM, 22st Jan                     katrina                    thank you           01:25 AM, 22st Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:25 AM, 22st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3794928