Subject: Ticket Assigned - Conversation with ahmed kotb
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 19 Jan 2022 03:33:22 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed kotb ahmed kotb                    Bot:  Hi again! Bot:  Please enter your name Customer:  ahmed kotb Bot:  Hi Ahmed Kotb ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8145029452 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096550302274            12:04 AM, 18th Jan                   Abdulqader 
                   Hi Ahmed, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:05 AM, 18th Jan                     ahmed kotb                    Hi my dear, how are you?           12:05 AM, 18th Jan                     ahmed kotb                    Actually I have two questions           12:05 AM, 18th Jan                     ahmed kotb                    First, my shukran points are fixed while I did and received many orders           12:07 AM, 18th Jan                   Abdulqader                   We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           12:08 AM, 18th Jan                     ahmed kotb    
                 Second, in the emails I received it is mentioned that I will get spacial discount in my nect in store order           12:10 AM, 18th Jan                     ahmed kotb                    It's not clear how to get this special offers and the staff did not inform me any details when I picked up my orders           12:11 AM, 18th Jan                     ahmed kotb                    Hello           12:12 AM, 18th Jan                     ahmed kotb                    Are you still there?           12:13 AM, 18th Jan                   Abdulqader                   Kindly provide us a screenshot of special offers so I can assist better.           12:14 AM, 18th Jan                     ahmed kotb                    Ok           12:14 AM, 18th Jan                     ahmed kotb                             12:15 AM, 18th Jan                     ahmed kotb                    Get Special discount           12:16 AM, 18th Jan                   Abdulqader                   Could y
 ou please share your order number so that I can assist you further?           12:18 AM, 18th Jan                     ahmed kotb                    It's mentioned in all confirmation online order  emails           12:19 AM, 18th Jan                   Abdulqader                   This order 8145029452 right           12:20 AM, 18th Jan                     ahmed kotb                    8141229622           12:21 AM, 18th Jan                     ahmed kotb                    Yes           12:21 AM, 18th Jan                     ahmed kotb                    And this one also           12:22 AM, 18th Jan                     ahmed kotb                    And other many orders           12:22 AM, 18th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:22 AM, 18th Jan                     ahmed kotb   
                  So, should I wait or close the chatt???           12:24 AM, 18th Jan                   Abdulqader                   we will be on touch with you and contact you on your email           12:25 AM, 18th Jan                   Abdulqader                   Is there anything else may I assist you with?           12:26 AM, 18th Jan                     ahmed kotb                    No, thanks           12:26 AM, 18th Jan                     ahmed kotb                    Bye           12:26 AM, 18th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:26 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3779182