Subject: Re: [#3782117] - Late Refund
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 18 Jan 2022 20:21:01 +0000

Hi Ahmed Omer,  With same AWB item received as unexpected and scan as per below details    INVOICE_NO  AWB_NO  ITEM_ID  CUS_RETURN_QTY  RETURN_RECEIVED_QTY  EXPECTED_QTY  UNEXPECTED_QTY  RETURN_ORIGIN  9521488919  SD004740516  '162158175  1  0  0  0  LMG - Expected  9521488919  SD004740516  '162155188  0  1  0  1  LMG - Unexpected - Order Part   Thanks & Regards   indunil   
                           
                            On
                            Tue, 18 Jan at  7:01 PM
                            ,  Ahmed Omer <[email-masked]>  wrote:
                              
 Hi Team, 
   
  Problem Statement: Late Refund 
 Order Date : Dec 30, 2021 
 Order ID: 9521488919 
 Tracking ID: SD004740516 
 RMA: 1001943045 
 Assistance Required: Need Urgent Refund 
 Issue Description: The RMA items did reach the warehouse on the date (11/01/2022) as per the courier team tracking and the hybris, But till now the refund did not processed. 
 Kindly check the issue and initiate the customer refund asap. 
   
 Regards, 
 Ahmed Omer 
 CS Team.