Subject: New Reply Received - Correct Order didint delivered at the timw of click and collect
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 18 Jan 2022 15:09:14 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Correct Order didint delivered at the timw of click and collect  Ticket comment <div dir="auto">Dear i ordered on jan 2nd .. i went to receive my order within 14 days .. i told your costumer service order num she gave me tha wrong order.. my order num is 9521921381.. ..todays os last day ti pock up.. now can u check the  status of this order..??<div dir="auto">I cannot go again again .. i have multiple orders with you..you check my order history. </div>
<div dir="auto">Now please chnge my order pickup date ..i want to collect my this order with my orders.. ..</div>
<div dir="auto">I dont want this order back in any way   .. its your sales person fault you have to bear this situation.. i want my this product with my other orders.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 18 Jan 2022, 5:40 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Zara,</div></div>
<div dir="ltr"><div dir="ltr">
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style="font-size:14px">Thank you for getting in touch with us.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We see that you have placed your order on Jan 17, 2022. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2-3 working days. You’ll receive an SMS and an email when your order is ready for collection.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We would like to inform you that click and collect order will be available for collection for 14 days from the confirmation email received to collect.<br><span style="font-size:14px"><br></span><span style="font-size:14px" dir="ltr">The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.</span></span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">Your Friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3779592