Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Jan 2022 09:47:43 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hello dear. im Not reveive nothing in my account.</div>
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<div dir="ltr" class="gmail_attr">Le mar. 18 janv. 2022 à 12:18, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; a écrit :<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3621031</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3621031<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Ahmed Omer : </div>
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<div dir="ltr">Hi Bellah,</div>
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<div>Thank you for contacting us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We have checked and would like to let you know that we have processed the refund of amount (6.12) in your my credit wallet.<br>In case the amount is not appearing our application / website page, please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>- screenshot of the issue.<br>- type of device used<br>- Application version.<br>- System version<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br>  <br>Your Friends,<br>The Support Team<br>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3621031