Subject: New Reply Received - Return and refund issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Jan 2022 04:39:43 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Return and refund issue  Ticket comment <div dir="auto">Hi, can you kindly double check when the items were returned? It was weeks ago. </div>
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<div>On Mon, 17 Jan 2022, 08:30 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Maria,<br><br>
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<div style="clear:both">Thank you for reaching out to us and giving us the opportunity to serve you.<br><div dir="ltr">We would like to inform you that your returned products from the orders (9515884521 - 9516344417 - 9513784661) will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
<div dir="ltr">As for the order number (9513378419)  we have escalated the issue to the concerned team to check the matter and resolve the issue as soon as possible. <br><br>Kindly provide us with some time to do the needful and we will update us soon.</div>
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<br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3775044