Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Jan 2022 12:43:12 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div class="ydp8f3be97byahoo-style-wrap" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 13px">
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        <div dir="ltr">Hi there,</div>
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<div dir="ltr">Please advise about the refund as i received a very strange SMS stating that the return process for the subject item is cancelled based on my request !!</div>
<div dir="ltr">What is going on !!!</div>
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<div>On Tuesday, January 11, 2022, 10:40:51 AM GMT+4, ahmed fouad &lt;[email-masked]&gt; wrote:
                
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        <div dir="ltr">I am waiting the resolution of this issue since 22 December 2021, 3 weeks now !!!</div>
<div dir="ltr">I appreciate your efforts but really this is not normal and very strange situation !</div>
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                    On Tuesday, January 11, 2022, 10:11:51 AM GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial"><div dir="ltr">Hi Ahmed ,<br><br>
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<div dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial"><div dir="ltr">Thank you for contacting us<br><br>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">We’re really sorry if we’ve taken longer than usual to get back to you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Our team is working on your issue, and will get back to you as soon as possible.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
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<div><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Your friends,</span></div>
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<span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">The </span><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">S</span><span dir="ltr" style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">upport Team</span>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3666975