Subject: New Reply Received - Need escalation late collection +1 late refund
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Jan 2022 05:37:48 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Need escalation late collection +1 late refund  Ticket comment <div dir="ltr">I did not receive any emails from your side, neither in the inbox and nor the spam/junk!<div><br></div>
<div>I have provided my full address and contact number to the person who received my return request.</div>
<div><br></div>
<div>My address is: Hawally, block 5, street 321, building 5, first floor, apartment 2</div>
<div>Contact number: 55696877</div>
<div><br></div>
<div>Please send your driver to collect the items ASAP.</div>
<div><br></div>
<div>Regards,</div>
<div>Maha Shabon</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jan 12, 2022 at 6:34 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Maha,</div>
<div> </div>
<div>Thank you for contacting us, and giving us the opportunity to serve you.</div>
<div> </div>
<div dir="ltr">We would like to inform you that the amount (KWD 2.70&amp;1.87 - 1.87 -1.87 ) from ordersNo. (8118370329- 8118370283 -8118371131) has been returned to your account on the date (10/12/2021) AD, and it takes 7 to 14 working days for the amount to appear in your account according to the procedures of your bank, and if the amount does not appear in your account within the specified time, please contact The bank you deal with and submit a complaint in order to be assisted in this regard.<br>As for the new return request from the orders mentioned above, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.</div>
<div dir="ltr"> Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.<br><br>And for the order number (8109727044), we have escalated the issue to concerned team to check the issue and resolve it as soon as possible. </div>
<div dir="ltr">
<br>Thank you for your cooperation and understanding with us.</div>
<div dir="ltr"> </div>
<div>Do not hesitate to contact us if you have any inquiries.</div>
<div> </div>
<div>your friends</div>
<div dir="ltr">Support Team</div>
</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3744373