Subject: Ticket Assigned - Conversation with jack
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 12 Jan 2022 04:07:07 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jack jack                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jack Bot:  Hi Jack ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9521100214 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504534319            04:20 PM, 03rd Jan                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           04:20 PM, 03rd Jan                     jack                    I just received a message that my order was collected but I havent           04:21 PM, 03rd Jan                     jack                    The order was first very late now this issue.           04:22 PM, 03rd Jan                   Aya                   Could you please share your order number so that I can assist you further?           04:25 PM, 03rd Jan                     jack                    9521100214           04:26 PM, 03rd Jan                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:28 PM, 03rd Jan                   Aya                   We would like to inform you that after checking the order details we can see that your order with 9521100214, has been successfully picked up by  you on  1/3/22 .           04:29 PM, 03rd Jan                     jack                    I didn’t pick it up           04:30 PM, 03rd Jan                     jack                    That’s the reason I m contacted you.           04:30 PM, 03rd Jan                     jack                    Because I received the message I picked up which is false.           04:30 PM, 03rd Jan                     jack                    Hello           04:32 PM, 03rd Jan                   Aya                   Thank you for allowing me the time to check. I appreciate your patience.           04:35 PM, 03rd Jan                     jack                    It’s been 10 minutes           04:40 PM, 03rd Jan                   Aya                   Thank you for allowing me the time to check. I appreciate your patience.           04:42 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3710754