Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Jan 2022 04:07:06 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional
  2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551984196            05:48 PM, 02nd Jan                     hi                    Ok           05:48 PM, 02nd Jan                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           05:50 PM, 02nd Jan                     hi                    Sir i ill get refund           05:51 PM, 02nd Jan                     hi                    But credits will not show be
 fore paying bill           05:51 PM, 02nd Jan                     hi                    I will go to store there also said credits will not accept here           05:52 PM, 02nd Jan                   Aya                   Could you please share your order number so that I can assist you further?           05:54 PM, 02nd Jan                     hi                    Sir my account 123 dhrs credit but i will go to checkout i can't use my credits because option will not show           05:56 PM, 02nd Jan                   Manish                   please respond here           06:03 PM, 02nd Jan                     hi                    Sir i have mycredits in my account 123 dhrms i ill add some items i will go to checkout but my credits will not show in option detuct my credits           06:05 PM, 02nd Jan                   Aya                   Please provide us with a picture of the error you are facing so that we can assist you accordingly.           06:10 PM, 02nd Jan                
      hi                    Ok  sir two min           06:11 PM, 02nd Jan                     hi                             06:12 PM, 02nd Jan                     hi                             06:12 PM, 02nd Jan                     hi                    How to use my credits because they will not accept           06:16 PM, 02nd Jan                   Aya                   You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log In Step 2 - Start shopping Step 3 - Add chosen items to the basket Step 4 - Proceed to checkout Step 5 - Select my credit as a payment option           06:22 PM, 02nd Jan                     hi                    Yes sir but they did not show that option           06:25 PM, 02nd Jan                   Aya                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned team, and the necessary action will be taken as soon as possible and to 
 ensure that this error is not repeated in the future.  You will be contacted by e-mail [email-masked] in order to notify you of any update.           06:31 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3705909