Subject: Ticket Assigned - Conversation with priya agrawql
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Jan 2022 04:07:04 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priya agrawql priya agrawql                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  priya agrawql Bot:  Hi Priya Agrawql ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid 
 by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971559533517            08:02 PM, 23rd Dec                   Ziena                   Hi, I'm Zina, how can I help you today?           08:02 PM, 23rd Dec                     priya agrawql                    I placed a request for return of one of the item from my previous order           08:02 PM, 23rd Dec                     priya agrawql                    Didnt hear
  anything back           08:02 PM, 23rd Dec                     priya agrawql                    ??           08:03 PM, 23rd Dec                   Ziena                   We request you to please allow us some time so we can work on this and do the needful.           08:04 PM, 23rd Dec                   Ziena                   Could you please share your order number so that I can assist you further?           08:04 PM, 23rd Dec                     priya agrawql                             08:05 PM, 23rd Dec                   Ziena                   Is your contact 971559533517 active ?           08:07 PM, 23rd Dec                     priya agrawql                    Yes           08:07 PM, 23rd Dec                   Ziena                   Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you via email [email-masked] if there is any new information.           08:08 PM, 23rd Dec                   Ziena   
                 Is there anything I can help you with?           08:08 PM, 23rd Dec                     priya agrawql                    I received delivery           08:09 PM, 23rd Dec                     priya agrawql                    Its about update on return request for one of the item           08:09 PM, 23rd Dec                     priya agrawql                    I dont know if return request is received and when will pick up be scheduled?           08:10 PM, 23rd Dec                     priya agrawql                    Or should i got the store to return?           08:10 PM, 23rd Dec                   Ziena                   I will try to contact the courier partner and check the delay and we will update you as soon as they reply to us.           08:13 PM, 23rd Dec                   Ziena                   Is there anything I can help you with?           08:13 PM, 23rd Dec                   Ziena                   It was a pleasure to assist you. Thank you for shopping wi
 th us.  Have a wonderful day.           08:14 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3657226