Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 12 Jan 2022 03:06:30 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9522422730 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527398516            03:16 AM, 12th Jan                   Mazen                   Hi, thank you for contacting us. This's Mazen We would be happy to help you.           03:16 AM, 12th Jan                     hi                    I booked the order on 6th Jan 2022           03:16 AM, 12th Jan                     hi                    I did option click n collect           03:17 AM, 12th Jan                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           03:17 AM, 12th Jan                     hi                    Order no. 9522422730           03:17 AM, 12th Jan                   Mazen                   I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry for this delay. I know that you’ve been waiting for it.  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           03:18 AM, 12th Jan                     hi                    I left few years back due to this. I tried again to purchase thay may be you improved but it is the same.           03:19 AM, 12th Jan                   Mazen                   place consider that a typical error that we are working with our team to avoid in the future.           03:20 AM, 12th Jan                   Mazen                   Do you have any other inquiries that we can help with?           03:20 AM, 12th Jan                     hi                    It is for the new born baby due to weather. If you can not fulfil your requirement in online then you should not ask customer to book online.           03:21 AM, 12th Jan                   Mazen                   We are truly sorry for the inconvenience caused to you.           03:21 AM, 12th Jan                     hi                    Yes its typical error which your comoany does regularly           03:21 AM, 12th Jan                     hi                    No need to sorry           03:21 AM, 12th Jan                     hi                    Let me know how much i have to wait more?           03:22 AM, 12th Jan                   Mazen                   I will escalate your concern right away and will ask the concerned team to try to contact you as well.we will be on touch with you and contact you on your email           03:22 AM, 12th Jan                     hi                    Ok i got my answer. Thank you           03:23 AM, 12th Jan                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:23 AM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3754100