Subject: Ticket Assigned - Conversation with deepa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Jan 2022 03:06:27 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deepa deepa                    Customer:  R u there Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Deepa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:44 AM, 11th Jan                     deepa                    Ok           10:44 AM, 11th Jan                     deepa                    Hello           10:45 AM, 11th Jan                   badri                   Hi Deepa, Thank you for contacting us. My name is badri , I will be happy to assist you.           10:46 AM, 11th Jan                     deepa                    Hi           10:46 AM, 11th Jan                     deepa                    8120945684order no.           10:46 AM, 11th Jan                     deepa                    I returned one item           10:46 AM, 11th Jan                     deepa                    The person came and pickup 3 days back           10:47 AM, 11th Jan                     deepa                    Till now the amount  not credited           10:47 AM, 11th Jan                     deepa                    R u there badri           10:49 AM, 11th Jan                   badri                   Have you handed over the item           10:51 AM, 11th Jan                     deepa                    Yes           10:51 AM, 11th Jan                     deepa                    On saturday i think so the person came and picked up the item           10:52 AM, 11th Jan                   badri                   Please share you invoice for the return           10:53 AM, 11th Jan                     deepa                    Order no. 8120945684           10:53 AM, 11th Jan                   badri                   Have you received any receipt from the driver           10:56 AM, 11th Jan                     deepa                    No           10:56 AM, 11th Jan                   badri                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:58 AM, 11th Jan                     deepa                    Ok           10:58 AM, 11th Jan                     deepa                    So when vl i get a reply           10:58 AM, 11th Jan                   badri                   Will be sharing the update with you   as soon as we  get the confirmation from the team           11:02 AM, 11th Jan                   badri                   Is there anything else I can assist you with today?           11:03 AM, 11th Jan                   badri                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:05 AM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3749723