Subject: Re: Refund Issue # 8115240875
From: Manish Kumar <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mari Muthu <[email-masked]>, Sankar Thulasimani <[email-masked]>, Prince Anand <[email-masked]>, Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, escalations dxbteam <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Sat, 8 Jan 2022 02:20:53 -0700 (MST)

Hi Akshay, 

Please advise if there is any futher update on the above request. 

Regards, 
Manish 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Mari Muthu" <[email-masked]>, "Sankar Thulasimani" <[email-masked]>, "Prince Anand" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Geetanjali Gadpelly" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Sent: Thursday, January 6, 2022 9:28:47 PM 
Subject: RE: Refund Issue # 8115240875 

[ mailto:[email-masked] | @Sankar Thulasimani ] [ mailto:[email-masked] | 
@Prince Anand ] [ mailto:[email-masked] | 
@Mari Muthu ] , 

Please update if this is refunded. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, January 6, 2022 7:23 PM 
To: Mohammad Shababe Quamar <[email-masked]> 
Cc: Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; Reddy Prasad <[email-masked]>; Sankar Thulasimani <[email-masked]>; Prince Anand <[email-masked]>; Shakeeb Arsalan <[email-masked]>; AHMED OMER <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mari Muthu <[email-masked]> 
Subject: Re: Refund Issue # 8115240875 

External email sender, please take precaution. 

Hi Shababe, 

Can you please help on the below. 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Sankar Thulasimani" < [ mailto:[email-masked] | [email-masked] ] >, "Prince Anand" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mari Muthu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 4, 2022 3:16:18 PM 
Subject: Re: Refund Issue # 8115240875 

Hi Akshay, 

Please check and advise us further to close the below case. 

Regards, 

Manish 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Sankar Thulasimani" < [ mailto:[email-masked] | [email-masked] ] >, "Prince Anand" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mari Muthu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 2, 2022 6:53:56 PM 
Subject: RE: Refund Issue # 8115240875 

[ mailto:[email-masked] | @Sankar Thulasimani ] [ mailto:[email-masked] | 
@Prince Anand ] , 

Any update on this? 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 30, 2021 5:21 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sankar Thulasimani < [ mailto:[email-masked] | [email-masked] ] >; Prince Anand < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mari Muthu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Issue # 8115240875 

Dear Sankar / Prince 

Can we get update on trailing email 

We are getting multiple escalation with same issue 

Please confirm the issue is fixed and how do we close old issues 

Regards 

Reddy Prasad 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 30, 2021 6:23 AM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sankar Thulasimani < [ mailto:[email-masked] | [email-masked] ] >; Prince Anand < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mari Muthu < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue # 8115240875 

External email sender, please take precaution. 

Hi Shababe, 

Kindly advise if any update on this. 

Regards, 

Apoorv 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Sankar Thulasimani" < [ mailto:[email-masked] | [email-masked] ] >, "Prince Anand" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mari Muthu" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 27, 2021 1:34:27 PM 
Subject: RE: Refund Issue # 8115240875 

Looping in [ mailto:[email-masked] | 
@Sankar Thulasimani ] [ mailto:[email-masked] | 
@Prince Anand ] Below mention complaint continue repeating, so please help us to close this case. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 27, 2021 11:48 AM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mari Muthu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue # 8115240875 

External email sender, please take precaution. 

Hi Shababe, 

Kindly assist to check on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 27, 2021 1:08:02 PM 
Subject: Refund Issue # 8115240875 

Hi Team, 

Ticket number (3532349) 

Problem Statement: Refund Issue 

Order Date : Nov 24, 2021 

Order ID: 8115240875 

Tracking ID: NA 

Assistance Required: Need Urgent Refund 

Issue Description: The order was cancelled on the date (25/11/2021) but the order refund status is showing "PROCESSOR_DECLINE", the issue has been shared with the jira team under the link ( [ https://landmark.atlassian.net/browse/REL-150127 | https://landmark.atlassian.net/browse/REL-150127 ] ), and they respond with (Since the payment has been done through KNET, we donot have access to KNET dashboard. Please check with finance team.). 

Kindly check the issue and assist us to close this ticket and resolve the matter. 

Best Regards, 

Ahmed Omer 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com