Subject: [JIRA] (REL-150765) Refund Issue - 9515563130
From: "Reshmaa KJ (Jira)" <[email-masked]>
To: "Ahmed Omer" <[email-masked]>
Date: Tue, 04 Jan 2022 12:36:24 +0000

Reshmaa KJ *made 3 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-150765 Refund Issue - 9515563130 

Reshmaa KJ *made 3 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNDA0OWU3NzBiNmUyNDE0YjlmOThiZTA2YTJkNmU1MmEiLCJwIjoiaiJ9 )

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REL-150765 ( https://landmark.atlassian.net/browse/REL-150765?atlOrigin=eyJpIjoiNDA0OWU3NzBiNmUyNDE0YjlmOThiZTA2YTJkNmU1MmEiLCJwIjoiaiJ9 )

Refund Issue - 9515563130 ( https://landmark.atlassian.net/browse/REL-150765?atlOrigin=eyJpIjoiNDA0OWU3NzBiNmUyNDE0YjlmOThiZTA2YTJkNmU1MmEiLCJwIjoiaiJ9 )
Updates
Reshmaa KJ 4:33 PM GST Assignee: Reshmaa KJ Apoorv Joshi Resolution: Done Status: Work In Progress Completed
Comments
Reshmaa KJ 4:33 PM GST

Hi @Apoorv Joshi

We could see that the points showing as burned in hybris is not actually reduced from customer’s card and therefore it is not discounted from the total price.We are facing this issue for few orders and we are working on fixing this issue soon.

For RMA 1001703251 customer is supposed to get refund of 56 AED and we have refunded the same amount as 52.6432(to bank) + 3.3568 (to my credit wallet) =56.The my credit refunded is available in his wallet for redeeming.

@Sankar T

View issue ( https://landmark.atlassian.net/browse/REL-150765?atlOrigin=eyJpIjoiNDA0OWU3NzBiNmUyNDE0YjlmOThiZTA2YTJkNmU1MmEiLCJwIjoiaiJ9 )

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