Subject: New Reply Received - Pending for delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Dec 2021 13:27:21 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Pending for delivery  Ticket comment <br>Good Day, <div><br></div>
<div>With all due respect,  I would like to clarify that I have never rejected anything. Why would I reject something that I am longing to receive in the first place? And whats the sense of my continuous follow up email? If i rejected it. </div>
<div><br></div>
<div>Dont make any delay, I have given you all my updated information. Address and mobile number. And since then no body called me from any of your courier.! </div>
<div><br></div>
<div>You just keep telling me that it has been handled and will deliver to me soon. </div>
<div><br></div>
<div>The year will end tomorrow but this issue is still pending. </div>
<div><br></div>
<div><br></div>
<div>Very disappointing how you handle customer request. </div>
<div><br></div>
<div>Good Luck everyone! </div>
<div>
<br>Sent from my Huawei phone</div>
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<br><br>-------- Original Message --------<br>Subject: New comment - [#3603507] Pending for delivery<br>
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<div>From: Max <br>To: [email-masked],[email-masked],[email-masked],[email-masked],[email-masked],[email-masked],[email-masked],[email-masked],[email-masked],[email-masked],[email-masked]<br>CC: [email-masked]<br><br>
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<div>There is a new comment in the ticket submitted by Mariojunsunga to HelpMaxAE</div>
<br> Comment added by : Subhia Faraneh<br><br>Comment Content: <br><div dir="ltr">Dear Akshay, <div><br></div>
<div>Kindly note that the order has been attempted more than 3 times and the customer rejected the order. </div>
<div><br></div>
<div>Kind Regards </div>
<div><br></div>
<div><br></div>
</div>
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<div><blockquote>
<div>On Thu, Dec 30, 2021 at 4:21 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>
<div>
<div>
<a href="mailto:[email-masked]" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Jamal Sabbah</span></a>
<a href="mailto:[email-masked]" rel="noreferrer">
<span style="font-family:'calibri' , sans-serif;text-decoration:none">@Subhia Faraneh</span></a>
<a href="mailto:[email-masked]" rel="noreferrer">
<span style="font-family:'calibri' , sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>,<u></u><u></u>
</div>
<div>
<u></u> <u></u>
</div>
<div>Delivery still pending from your end.<u></u><u></u>
</div>
<div>
<u></u> <u></u>
</div>
<div>Order ID: 6372912911<u></u><u></u>
</div>
<div>Tracking ID: SD004430095<u></u><u></u>
</div>
<div>Customer Contact number: 0535940497<u></u><u></u>
</div>
<div>Customer address: 3026 Sufyan Al Thawri Street-House #27-Olaya, KSA<u></u><u></u>
</div>
<div>
<u></u> <u></u>
</div>
<div>Regards,<u></u><u></u>
</div>
<div>
<div><b><span style="font-size:12pt">Akshay Berry<u></u><u></u></span></b></div>
<div><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><u></u><u></u></span></div>
<div>
<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
</div>
</div>
<div>
<u></u> <u></u>
</div>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb( 225 , 225 , 225 );padding:3pt 0in 0in">
<div>
<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, December 25, 2021 7:10 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3603507] - Pending for delivery<u></u><u></u>
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<div>
<u></u> <u></u>
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<div>
<b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:indianred"><u></u><u></u></span>
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<span style="font-size:1pt;font-family:'verdana' , sans-serif;border:1pt solid;padding:0in"><img width="1" height="1" style="width:0.0083in;height:0.0083in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MjMzMDEyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ty5KpaNuIGOmDNuZMD0J48WSYqobBouJ-RAxfHI1eQY" alt="Image removed by sender."></span><span style="font-size:1pt;font-family:'verdana' , sans-serif"><u></u><u></u></span>
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<div><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All, <br>
<br>
The number and address have been updated and the delivery will be attempted as requested.<br>
<br>
We will do the needful to have it arranged and delivered at the earliest convenience.<br>
<br>
Best regards,<br>
  <u></u><u></u></span></div>
<div>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><br>
Amro Hmidat<br>
Customer Care<br>
</span><a href="https://www.shipa.com/" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:1pt solid;padding:0in;text-decoration:none"><img width="160" height="160" style="width:1.6666in;height:1.6666in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MjMzMDEyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ty5KpaNuIGOmDNuZMD0J48WSYqobBouJ-RAxfHI1eQY" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:'verdana' , sans-serif"><br>
<strong><span style="font-family:'verdana' , sans-serif">M:</span></strong> 800 SHIPA<br>
<a href="https://www.shipa.com" rel="noreferrer"><span style="color:rgb( 242 , 102 , 65 );text-decoration:none">www.shipa.com</span></a>
<u></u><u></u></span>
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<div><span style="font-size:10pt;font-family:'verdana' , sans-serif"> 
<u></u><u></u></span></div>
<div align="center" style="text-align:center"><span style="font-size:10pt;font-family:'verdana' , sans-serif">
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>25/12/2021 5:58 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3603507] - Pending for delivery<br>
  <u></u><u></u></span>
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<div>
<div><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team ,<br>
<br>
 Problem Statement: Update phone number &amp; address<br>
Order Date : Dec 6, 2021<br>
Order ID: 6372912911<br>
Tracking ID: SD004430095<u></u><u></u></span></div>
</div>
<div>
<div><span style="font-size:10.5pt;font-family:'-apple-system'">Customer Contact number: 0535940497<br>
Customer address: 3026 Sufyan Al Thawri Street-House #27-Olaya, KSA<br>
<br>
Assistance Required: Need Urgent Delivery to the order origin.<br>
 Kindly update the number and arrange the delivery asap.<br>
<br>
Regards,<br>
Ahmed Omer<br>
CS Team.<u></u><u></u></span></div>
</div>
</div>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><br>
</span><span style="font-size:1pt;font-family:'fdtktid';color:white">3603507:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system'"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:'verdana' , sans-serif;border:1pt solid;padding:0in"><img width="1" height="1" style="width:0.0083in;height:0.0083in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MjMzMDEyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ty5KpaNuIGOmDNuZMD0J48WSYqobBouJ-RAxfHI1eQY" alt="Image removed by sender."></span><span style="font-size:10pt;font-family:'verdana' , sans-serif"><u></u><u></u></span>
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<span style="font-family:'arial';font-size:medium;color:rgb( 6 , 31 , 221 );width:290px;vertical-align:top;font-weight:bold">Subhia Faraneh </span><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium"><span style="font-family:'arial';font-size:10pt;color:rgb( 6 , 31 , 221 );width:290px;vertical-align:top">Customer Care</span><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb( 17 , 85 , 204 );font-family:'times new roman';font-size:medium" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium"></span><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium"><span style="font-family:'arial';color:rgb( 0 , 0 , 0 );font-size:12px"><strong>M:</strong> +962798408496 </span><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium"><span style="font-family:'arial';color:rgb( 0 , 0 , 0 );font-size:12px"><strong>O:</strong> 80074472</span><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium"><span style="font-family:'arial';color:rgb( 0 , 0 , 0 );font-size:12px"><a href="mailto:[email-masked]" style="color:rgb( 6 , 31 , 221 )" rel="noreferrer">[email-masked]</a></span><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium"><span style="font-family:'arial';color:rgb( 0 , 0 , 0 );font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb( 6 , 31 , 221 )" rel="noreferrer">shipa.com/delivery</a> </span><br>
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