Subject: New Reply Received - Pending for delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Dec 2021 12:47:01 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Pending for delivery  Ticket comment <div dir="ltr">Dear Akshay, <div><br></div>
<div>Kindly note that the order has been attempted more than 3 times and the customer rejected the order. </div>
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<div>Kind Regards </div>
<div><br></div>
<div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Dec 30, 2021 at 4:21 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<a id="gmail-m_333020473512528133OWAAM1B383F5384D448269F7736809C69E9CF" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-family:Calibri,sans-serif;text-decoration:none">@Jamal Sabbah</span></a>
<a id="gmail-m_333020473512528133OWAAM2DDC9F1CD4A7408E9D553D9FA0670891" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Subhia Faraneh</span></a>
<a id="gmail-m_333020473512528133OWAAMD8590B8C4BD5482F8103B32910D4E8F0" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Delivery still pending from your end.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Order ID: 6372912911<u></u><u></u>
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<div class="MsoNormal">Tracking ID: SD004430095<u></u><u></u>
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<div class="MsoNormal">Customer Contact number: 0535940497<u></u><u></u>
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<div class="MsoNormal">Customer address: 3026 Sufyan Al Thawri Street-House #27-Olaya, KSA<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry<u></u><u></u></span></b></div>
<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a><u></u><u></u></span></div>
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<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, December 25, 2021 7:10 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3603507] - Pending for delivery<u></u><u></u>
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<u></u> <u></u>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All, <br>
<br>
The number and address have been updated and the delivery will be attempted as requested.<br>
<br>
We will do the needful to have it arranged and delivered at the earliest convenience.<br>
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Best regards,<br>
  <u></u><u></u></span></div>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span class="gmail-m_333020473512528133labelnamesf">Amro Hmidat</span><br>
<span class="gmail-m_333020473512528133labeltitlesf">Customer Care</span><br>
</span><a href="https://www.shipa.com/" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_333020473512528133Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MjMzMDEyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ty5KpaNuIGOmDNuZMD0J48WSYqobBouJ-RAxfHI1eQY" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span class="gmail-m_333020473512528133labelnormal"> 800 SHIPA</span><br>
<span class="gmail-m_333020473512528133labelnormal"><a href="https://www.shipa.com" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>25/12/2021 5:58 PM GMT+03:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#3603507] - Pending for delivery<br>
  <u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team ,<br>
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 Problem Statement: Update phone number &amp; address<br>
Order Date : Dec 6, 2021<br>
Order ID: 6372912911<br>
Tracking ID: SD004430095<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer Contact number: 0535940497<br>
Customer address: 3026 Sufyan Al Thawri Street-House #27-Olaya, KSA<br>
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Assistance Required: Need Urgent Delivery to the order origin.<br>
 Kindly update the number and arrange the delivery asap.<br>
<br>
Regards,<br>
Ahmed Omer<br>
CS Team.<u></u><u></u></span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1pt;font-family:fdtktid;color:white">3603507:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Subhia Faraneh </span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Customer Care</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='color:rgb(17,85,204);font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +962798408496 </span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>O:</strong> 80074472</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a> </span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3603507