Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Dec 2021 05:35:46 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Delivery  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM24226BBB999F4EC2AA46902CCF30DA52" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jessie Caparas</span></a>,</div>
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<div class="MsoNormal">Can you please update the correct contact no. of customer?</div>
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<div class="MsoNormal">3 times wrong no is shared with team.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Ankur</div>
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<div>From: Ramesh Viswanadhan &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, December 30, 2021 9:18 AM<br>
<b>To:</b> Bsdm Nurserywh &lt;[email-masked]&gt;; Malik Ismail &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Arumugaraja Subramani &lt;[email-masked]&gt;; Rabiul Alam &lt;[email-masked]&gt;<br>
<b>Subject:</b> [#3612564] - Delivery</div>
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<div class="MsoNormal">Hi Ankur,</div>
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<div class="MsoNormal">Good day,</div>
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<div class="MsoNormal">Need your intervention on this and we need to close this issue.</div>
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<div class="MsoNormal">We got three time mobile number is wrong.</div>
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<div class="MsoNormal"><span style="color:#1F497D">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><b><span style="color:#1F497D">Ramesh Viswanadhan</span></b></div>
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<div class="MsoNormal"><b><span style="color:#1F497D">SCM – Dammam</span></b></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#2E74B5'>Mobile: +966 569887258 /Ext -5324</span></div>
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#2E74B5'>Watsup : +966 535685190</span><span style="font-size:10.0pt;color:#1F497D"><br>
</span><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Email</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>:
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#0563C1'>[email-masked]</span></a><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'></span>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#2E74B5'>Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia</span></div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="240" height="55" style="width:2.5in;height:.5729in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MjIyODkyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kpI8-PK0WE_d8l5nHSvIwTogU8uKYFfMrO2hltHQgg4"></span></a><img width="96" height="80" style="width:1.0in;height:.8333in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MjIyODkyOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4XT1Jm-8ALd4G4sVPwe47gW18udVEgu3zNT532QrEjs"><span style="color:#1F497D"></span>
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<b>From:</b> Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 30, 2021 7:33 AM<br>
<b>To:</b> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh
 Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arumugaraja Subramani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rabiul Alam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3612564] - Delivery</div>
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<div class="MsoNormal">Hii team.</div>
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<div class="MsoNormal">Again, Customer contact number wrong So pls provide correct number..</div>
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<span style="color:red;background:yellow;mso-highlight:yellow">NOTE ---</span><span style="font-size:10.5pt;font-family:-apple-system">  third time will get Customer  Wrong Number.. for information
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<span style="font-size:10.5pt;font-family:-apple-system;color:red;background:yellow;mso-highlight:yellow">Customer contact number: 0555866708
</span><span style="color:red;background:yellow;mso-highlight:yellow">  Correct number 0555866709</span><span style="color:red"></span>
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<div class="MsoNormal">Thanks </div>
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<div class="MsoNormal">Mohd kaif </div>
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<b>From:</b> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, December 27, 2021 9:16 PM<br>
<b>To:</b> Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh
 Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3612564] - Delivery<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Correct number <span style="color:black">0555866709</span>
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<div class="MsoNormal"><span style="color:black">Please arrange delivery urgently.</span></div>
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<div class="MsoNormal"><span style="color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Malik </span></div>
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<b>From:</b> Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 26, 2021 7:41 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh
 Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3612564] - Delivery</div>
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<div class="MsoNormal">Dear team.</div>
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<div class="MsoNormal">Customer contact number wrong So pls provide correct number..</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 26, 2021 4:50 AM<br>
<b>To:</b> Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh
 Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3612564] - Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement – Late Delivery WWD<br>
Order ID - 6369261863<br>
Item ID -  162079110 <br>
Tracking ID: NA<br>
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With reference to the order mentioned above the customer contact number and address are<br>
Customer contact number: 0555866708<br>
Customer address:  Dammam, Al-Zohour District, Fakhr Al-Razi Street<br>
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Best Regards,<br>
Ahmed Omer<br>
CS Team.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 23 Dec at 7:49 AM
<span class="separator">, Bsdm.nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Pls provide the correct contact number.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 22, 2021 10:07 PM<br>
<b>To:</b> Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3612564] - Delivery</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Kindly update us on the below </span></strong></b><br>
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Problem Statement – Late Delivery WWD<br>
Order ID - 6369261863<br>
Item ID -  162079110 <br>
Tracking ID: NA<br>
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 Assistance Required – Need urgent delivery<br>
Order placed on : 23/11/2021<br>
Was expected to be delivered on:  Nov 27, 2021<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was placed on Nov 27, 2021 but till now the order has not delivered to the customer so we request you to update phone number to: 0555866708 and arrange a delivery on priority basis.<br>
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Regards,<br>
CS Team.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 17 Dec at 9:13 AM
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear team.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Below order already schedule 13<sup>th</sup> December. But customer mobile off.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>  So will deliver the order on 18<sup>th</sup> December.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 16, 2021 3:04 PM<br>
<b>To:</b> Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3612564] - Delivery</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement – Late Delivery WWD<br>
Order ID - 6369261863<br>
Item ID -  162079110 <br>
Tracking ID: <br>
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Assistance Required – Need urgent delivery<br>
Order placed on : 23/11/2021<br>
Was expected to be delivered on:  Nov 27, 2021<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was placed on Nov 27, 2021 but till now the order has not delivered to the customer so we request you to update phone number to: 0555866708 and arrange a delivery on priority basis.<br>
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Regards,<br>
CS Team.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
 which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3612564