Subject: Email was not delivered to [email-masked]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Dec 2021 07:41:25 +0000

Hi Ahmed Omer,  
  The following message composed by you on ticket 3537411 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Team,  Problem Statement: Refund Issue  Order Date :Mar 14, 2021 Order ID: 9642241824 Tracking ID: 1000010277937  Assistance Required: Need Urgent Refund Issue Description: The order refund was rejected on the date (31/08/2021) but the order refund status is showing "Operation not allowed, specified order not confirmed yet", the issue has been shared with the jira team under the link (https://landmark.atlassian.net/browse/REL-150446), and respond with (This is 6 month old order, please check with finance team to process the refund). Kindly check the issue and update on this matter.   Best Regards, Ahmed Omer CS Team