Subject: New Reply Received - late collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Dec 2021 06:50:11 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  late collection  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/ceosG2HbUSRE4uCa7_q0vw~~/AALN9wA~/RgRjpU-gPVcDc3BjQgphwSAcxGHs7UKAUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
 
<div>Dear All,<br>
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We will proceed with the collection at the soonest.<br>
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We will do the needful to have it arranged at the earliest convenience.<br>
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Best regards,<br>
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<span class="labelnormal"><span class="labelname_sf">Amro Hmidat</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>23/12/2021 9:12 AM GMT+03:00<br>
<strong>To: </strong>EMP398 Azmy Awad ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#3607736] late collection<br>
 
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<div>There is a new comment in the ticket submitted by Afaf62 to HelpCPAE</div>
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Comment added by : Mohamed Nagy<br>
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<div class="MsoNormal">Dear Team,</div>

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<div class="MsoNormal">Do we have an update, case is MOC now so appreciate your prompt action.</div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal">Mohamed Nagy</div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, December 21, 2021 11:04 AM<br>
<b>To:</b> [email-masked]; [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3607736] - late collection</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Kindly note that we will proceed with the collection at the earliest.<br>
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Best regards, </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Azmy Awad </span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://www.shipa.com/" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;text-decoration:none"><img id="_x0000_i1029" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" style="width:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://www.shipa.com" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>20/12/2021 9:45 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3607736] - late collection<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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<strong><span style="font-family:'-apple-system'">Remainder,</span></strong><br>
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Problem Statement: Late collection<br>
Order Date : Nov 21, 2021<br>
Order ID: 6368926292<br>
Tracking ID: SD004401707<br>
Customer contact : 554449297 <br>
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Assistance Required: Need urgent collection<br>
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Issue Description: Customer raised a return request on date 12/4/21. But the item still not collected.<br>
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Please collect the item on priority.<br>
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Regards,<br>
Imtiyaz</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Wed, 15 Dec at 9:12 AM <span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3607736" rel="noreferrer">#3607736</a> raised by Afaf62 (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement: Late collection</span><br>
<span class="separator">Order Date : Nov 21, 2021</span><br>
<span class="separator">Order ID: 6368926292</span><br>
<span class="separator">Tracking ID: SD004401707</span><br>
<span class="separator">Customer contact : 554449297 </span><br>
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<span class="separator">Assistance Required: Need urgent collection</span><br>
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<span class="separator">Issue Description: Customer raised a return request on date12/4/21. But the item still not collected.</span><br>
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<span class="separator">Please collect the item on priority.</span><br>
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<span class="separator">Regards,</span></span>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">​Imtiyaz</span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">On Wed, 15 Dec at 9:09 AM , Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">مرحبا سلطان،</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك.</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">أصدقائك ،</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span></span></div>

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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">3607736:1125156</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3607736