Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 20 Dec 2021 09:14:12 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear Adnan/Eric,</div>
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Need to get in touch with the customer by today EOD.</div>
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<span style='font-size:9.0pt; font-family:"Helv",sans-serif; color:black'>Best Regards,</span>
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<b><span style='font-size:10.0pt; font-family:"Helv",sans-serif; color:black'>Umar Siddiqui</span></b>
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<span style='font-size:9.0pt; font-family:"Helv",sans-serif; color:black'>Mobile: +971 0567049255</span>
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<span style='font-size:9.0pt; font-family:"Helv",sans-serif; color:black'>E-mail: [email-masked]</span>
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<span style='font-size:9.0pt; font-family:"Helv",sans-serif; color:black'>Address: P.O. Box 26881, Dubai, UAE</span>
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<u><span style='font-size:9.0pt; font-family:"Helv",sans-serif; color:black'><a href="http://www.splashfashions.com" rel="noreferrer">www.splashfashions.com</a></span></u><span style='font-size:9.0pt; font-family:"Helv",sans-serif; color:black'> |
<u><a href="http://www.landmarkgroupme.com" rel="noreferrer">www.landmarkgroupme.com</a></u></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Leizel Sanchez &lt;[email-masked]&gt;<br>
<b>Sent:</b> 20 December 2021 10:27<br>
<b>To:</b> Splash &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Varun Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jithin Joseph &lt;[email-masked]&gt;; Umar Siddiqui &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3563941] - Delivery_ Customer complaint
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Dear Mr.Adnan,</div>
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Please find below customer complaint regarding Online order.</div>
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Kindly resolve from your end as early as you can.</div>
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Thanks,</div>
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Leizel</div>
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<b>From:</b> Splash &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, December 16, 2021 8:16 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Leizel Sanchez &lt;[email-masked]&gt;; Varun Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#3563941] - Delivery</div>
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<b><i><span style="font-size:13.5pt; color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Urgent Remainder,</span></strong><b><br>
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Problem statement: Staff Complaint<br>
Order ID: 9515349205<br>
Order Date: Nov 25, 2021<br>
Store Id: Splash30005 (Al Qusais Store)<br>
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Customer Name: Kamal Arifeen<br>
Customer Number: +971504587477<br>
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Description: Customer visited on 28 Nov, 2021 for collection his order 9515349205 but store staff behavior was very wrong. Customer has lodged the complaint,
<strong><span style="font-family:-apple-system">please call him on his number 01504587477 and make sure this issue is resolved on urgent basis.</span></strong><br>
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Regards,<br>
Splash Support Team</span>
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<span style="font-size:10.5pt; font-family:-apple-system">On Sun, 12 Dec at 12:16 PM
<span class="x_separator">, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style="font-size:10.5pt; color:#183247">Kind Reminder !!</span></strong><span style="color:#183247"></span>
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<span style="font-size:10.5pt; color:#183247">Hi Team,</span>
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<span style="font-size:10.5pt; color:#183247">Problem statement: Staff Complaint</span>
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<span style="font-size:10.5pt; color:#183247">Order ID: 9515349205</span>
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<span style="font-size:10.5pt; color:#183247">Order Date: Nov 25, 2021</span>
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<span style="font-size:10.5pt; color:#183247">Store Id: Splash30005 (Al Qusais Store)</span>
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<span style="font-size:10.5pt; color:#183247">​Customer Name:<strong><span style="font-family:-apple-system"> Kamal Arifeen</span></strong>
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<span style="font-size:10.5pt; color:#183247">Customer Number: <strong><span style="font-family:-apple-system">+971504587477</span></strong>
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<span style="font-size:10.5pt; color:#183247">Description: Customer visited on 28 Nov, 2021 for collection his order
</span><span style="font-size:10.5pt; color:black">9515349205 but store staff behavior was very wrong. Costumer has lodged the complaint, please call him on his number 01504587477 and make sure this issue is resolved on urgent basis.</span><span style="font-size:10.5pt; color:#183247">
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<span style="font-size:10.5pt; color:black">Regards,</span><span style="font-size:10.5pt; color:#183247"></span>
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<span style="font-size:10.5pt; color:black">Splash Support Team</span><span style="font-size:10.5pt; color:#183247"></span>
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<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>3563941:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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