Subject: New Reply Received - Order Complaints
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Dec 2021 06:18:18 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Order Complaints  Ticket comment <div class="ydp27e5a51ayahoo-style-wrap" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 13px">
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<div dir="ltr" style="font-size: 13px">Hi,</div>
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<div dir="ltr" style="font-size: 13px">Further to below, there is still one issue pending.</div>
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<div id="ydpd2147918yiv8912137325yMail_cursorElementTracker_1638820732502" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif" dir="ltr">Order no. 9512298141</div>
<div id="ydpd2147918yiv8912137325yMail_cursorElementTracker_1638821125267" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif">For this order there are two return numbers.</div>
<div id="ydpd2147918yiv8912137325yMail_cursorElementTracker_1638821125267" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><br></div>
<div id="ydpd2147918yiv8912137325yMail_cursorElementTracker_1638820801815" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif">The one which has been processed is in return number 1001591164. DHS 267.30</div>
<div id="ydpd2147918yiv8912137325yMail_cursorElementTracker_1638820924801" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><br></div>
<div id="ydpd2147918yiv8912137325yMail_cursorElementTracker_1638820898760" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif" dir="ltr">What about the refund for return number <span><span style="color: rgb(0, 0, 0); font-family: Helvetica Neue, Helvetica, Arial, sans-serif">1001591251? The item was collected at the same time as the above, yet it has not been processed for refund and is still showing as 'Return Requested' whereas the item has already been physically collected from me. Below is the screenshot for your reference.</span></span>
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<img title="Inline image" alt="Inline image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4ODA3NTg3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ha6DWJuWTRoZRLnKvkL43fzsG_973dZVunSW83XYEJc" class="yahoo-inline-image" style="max-width: 800px; width: 100%" data-id="&lt;[email-masked]&gt;"><br><br>
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<div style=""><font>Regards,</font></div>
<div style=""><font>Irfan Ratani</font></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, December 13, 2021, 06:52:25 PM GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
                
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                <div><div id="ydpf480ae2ayiv1568557825"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Irfan,</div>
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<div>Thank you for contacting us.</div>
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<div>We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</div>
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<div dir="ltr">We have checked and would like to inform you that the shipping team has been contacted several times in order to deliver the order, but the order number (9513070486) has already been returned in stock.and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
<div>We repeat our apologies and share your understanding and patience.</div>
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<div>your friends,</div>
<div id="ydpf480ae2ayiv1568557825yqtfd21504" class="ydpf480ae2ayiv1568557825yqt6238661655"><div>Support Team.</div></div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3548291