Subject: [JIRA] (REL-150144) Refund rejected // 6363064097
From: "Manjunath (Jira)" <[email-masked]>
To: "Ahmed Omer" <[email-masked]>
Date: Mon, 13 Dec 2021 10:31:01 +0000

Manjunath *made 3 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-150144 Refund rejected // 6363064097 

Manjunath *made 3 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNTVjYWJmMGI2MTIzNDc5YjhlZjM4YmI2Y2I4ZTBmMTEiLCJwIjoiaiJ9 )

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REL-150144 ( https://landmark.atlassian.net/browse/REL-150144?atlOrigin=eyJpIjoiNTVjYWJmMGI2MTIzNDc5YjhlZjM4YmI2Y2I4ZTBmMTEiLCJwIjoiaiJ9 )

Refund rejected // 6363064097 ( https://landmark.atlassian.net/browse/REL-150144?atlOrigin=eyJpIjoiNTVjYWJmMGI2MTIzNDc5YjhlZjM4YmI2Y2I4ZTBmMTEiLCJwIjoiaiJ9 )
Updates
Manjunath 2:27 PM GST Resolution: Done Status: To Be Assigned Completed Assignee: Manjunath Apoorv Joshi
Comments
Manjunath 2:27 PM GST

Hi @Apoorv Joshi

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-150144?atlOrigin=eyJpIjoiNTVjYWJmMGI2MTIzNDc5YjhlZjM4YmI2Y2I4ZTBmMTEiLCJwIjoiaiJ9 )

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